The stakes are high: COVID-19 highlights the need for IT resiliency

Barclays’ hybrid cloud strategy strengthens its business continuity to better serve customers

By | 1 minute read | May 20, 2020

Hybrid cloud is gaining momentum as it offers many business advantages, including flexibility, rapid innovation and IT resiliency to react quickly to changing needs. A full 70% of enterprises are pursuing hybrid cloud, according to IBM Market Development and Insights’ 2019 Cloud Market View. However, a recent 451 Research report reveals that only 25% have a hybrid cloud strategy in place.

According to the 451 Research survey, most enterprises have limited plans to move critical workloads in the event of business disruption — and 68% act only after a disaster. So how do businesses proactively plan for business-continuity challenges while taking advantage of hybrid cloud benefits? This was the question raised in a session during the recent IBM Think Digital event.

Companies such as Barclays, a multinational financial services company, are leading the way and using hybrid cloud and IT resiliency to strengthen their business continuity and better serve customers. Over the last two years, Barclays redefined its cloud and IT resiliency strategy, with help from IBM.

How IT resiliency improves Barclays’ business

“With the scale that Barclays operates at — particularly in the U.K. where we touch a significant proportion of all payment transactions— it impacts our customers as well as the broader economy if we’re not always on and maintaining services,” said Barclays Global CSO and Strategic Program Director Alex Hawley.

“If the worst happens, we need to be able to recover quickly. That is what has led us to invest more in [IT resiliency] and focus on this capability,” he said.

451 Research Chief Analyst Eric Hanselman has a similar perspective. “Without a proactive approach and a plan for resilient operations, organizations will always be behind the curve and reacting, rather than taking action on their own terms,” he noted.

The global pandemic is a case in point. IBM General Manager of Worldwide Infrastructure Services Bart Van den Daele said that in tomorrow’s world, resiliency will be viewed in a completely different way, as we see today with COVID-19.  IT resiliency and business continuity through technology innovation, Van den Daele said, is the next investment area, and businesses must build today to be ready for the future.