Business-continuity imperatives in a time of unprecedented challenge
New ways of work and data security, top of mind
It’s not hard to imagine one of the 2020 images of the year will be a grid of coworkers on a video chat. Industry leaders worldwide are pressed to provide their teams with technology resources to support business continuity and this new way of working. It’s one of the key imperatives IBM clients say they need to address—yesterday.
“It’s important that we focus on not just the immediate tactical response, but the strategic value of the decisions we make,” said Archana Vemulapalli, IBM Services General Manager of Infrastructure Services, Offering Strategy, Management and Development. “Every investment and every crisis is an opportunity for us to revisit what we do, how we do it and how it can transform the business.”
Hundreds of millions of people worldwide are working from living rooms, attics and other available spaces in their homes. Their expectation is that the experience should be as seamless as dialing up a FaceTime chat with friends or loved ones.
At the scale of enterprise, of course, it’s not so simple. Concerns range from network stability and data security to IT help-desk support. “How we manage our infrastructure, how we plan for unforeseen risks and minimize disruption has to be completely revisited,” Vemulapalli said.
The IBM Institute for Business Value has released an action guide to help leaders manage through these unprecedented times. The guidance includes a list of suggested tools that all companies should have in place to “support, safeguard and communicate with their employees.”
- A cross-functional leadership team to assess and address the fluid impacts of the pandemic, ranging from workplace and work-from-afar adjustments to healthcare and financial questions
- A multi-channel communications platform to collaborate, including video, document sharing and instant messaging
- A regular cadence of outreach, including business continuity, emails and websites (separate for employees and external stakeholders), new data and policy shifts
- A contingency system for emergency communications, from “blast texts” to phone chains
- A feedback system from employees to evaluate the effectiveness of your business continuity, uncover missed areas and improve future contingency planning