Transformation is changing the ways of the world
By Dayna Sargen | 3 minute read | October 31, 2019
With the influx of digital technology, transformation and change is happening all around us. For global businesses of all sizes and across all industries, transformation is really not a choice for most but a necessity. Some businesses are tackling multiple types of change concurrently in order to stay competitive, meet customer expectations and to remain relevant. To optimize these critical transformations, companies are partnering with technology experts that have the skills and the tools to make change happen.
Depending on the business need, transformation takes on different meanings and priorities. Whether it’s modernizing operational processes with automation, optimizing valuable data resources or introducing AI or IoT as a strategic move, digital transformation is the door to innovation for many businesses. Enterprise transformation is all about delivering exceptional customer experiences. As consumer expectations rise, so does the need to ensure they have a positive experience through personalization, getting more for less and faster delivery times. And then there is business transformation that takes on change holistically across the entire organization where technology, processes, people and systems can be measured for efficiency, effectiveness and stakeholder satisfaction.
Meet the expert
In a recent discussion with Martin Boyle, Chief Transformation Officer of Nationwide Building Society in the UK, the world’s largest Mutual company, Martin helped to explain how Nationwide embraces change to propel their business towards the future. Martin shared his views on how significant partnering with IBM has been in their transformation efforts.
What are you specifically responsible for at Nationwide?
As the Chief Transformation Officer, creating new capabilities, systems, such as a mobile bank, internet bank. I have teams of people who work on building those for our members and our colleagues.
Your partners are obviously a very important part of how you conduct your business. What are some of their most common characteristics?
I mean the things that I look for are, one is that they can bring complementary skills into the organization that we couldn’t access ourselves, or if we could, it would take us too long to do it. The second thing for me is that they bring the best of what is out there easily into the organization so that they’re constantly scanning the horizon for what is hot, what’s not and then the final thing is that they’re transparent and commercially focused. It is in everybody’s interest to make sure that we do well together.
Tell us a bit about the relationship with IBM and your organization.
I’ve been working with IBM now for about the last seven years. One of the critical aspects was we replaced a core banking platform, which is not an easy undertaking. IBM had a critical leadership role in that. IBM’s been pivotal on how we develop our systems of engagement. One of the highlights for me is when we won Team of the Year after building a new internet bank and that was basically done through a lot of blood, sweat and tears on both sides. But it was partnering at its best.
The relationship between technology and transformation begins with your people. At the Chief Information Officer, how do you work with your peers and how is that relationship work at Nationwide?
I think at Nationwide it’s a really interesting period that we’re going through at the moment. Where traditionally you would have had the business tell transformation what they want, transformation works with IT and up and down it goes. Those hand-offs are no longer appropriate. The speed of change in the market means it has to be much quicker to market. What we’ve done is we’ve created squads which take people from the business, from transformation, and from IT and put them in teams together working on outcomes; and we’re really starting to see great benefits from that, where the hand-offs are minimized, the sense of sheer purpose is really reinforced. We definitely see it as the future.