Client spotlight: Fortis Healthcare puts patients first with centralized IT support
Fortis Healthcare Ltd. is a globally dispersed healthcare organization with an employee base of more than 16,000 people. The technology and systems that are the backbone of Fortis’ hospitals must be highly available; in a hospital, it’s not an exaggeration to say disruption can be a matter of life and death.
Over the past several years, Fortis has grown rapidly and now includes more than 40 facilities, each managing its own IT infrastructure. Fortis needed to consolidate IT support to increase efficiency, reduce costs and, most importantly, prioritize patient care over infrastructure management.
Centralized IT support
Fortis needed a partner that could handle around-the-clock health monitoring of critical servers, network equipment, multiprotocol label switching (MPLS) links, operating systems and business application systems.
IBM worked with Fortis to develop standard operating procedures for tasks related to multi-vendor IT support to help ensure that all issues are handled according to a clear, established protocol. Along with resources for basic IT support issues, senior network and server technical specialists are on hand to help resolve more complex technical problems as quickly as possible.
As a result, Fortis was able to:
- Prioritize IT issues so employees can put patients first.
- Reduce costs by replacing more than 25 individually managed IT systems with one streamlined solution.
- Increase efficiency by centralizing support, making it easier to meet fluctuating needs among different facilities.