augmented reality

Fine-grained visual recognition for mobile AR technical support

Our team of researchers recently published paper “Fine-Grained Visual Recognition in Mobile Augmented Reality for Technical Support,” in IEEE ISMAR 2020, which outlines an augmented reality (AR) solution that our colleagues in IBM Technology Support Services use to increase the rate of first-time fixes and reduce the mean time to recovery from a hardware disruption.

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Cognitive AR to give you superhero vision

The other day my son asked me to explain what I do at work. I told him that our team builds technology that can answer your questions just by pointing your phone at what you’re trying to fix or understand. The augmented reality we’re developing will know what it is, and what to do – […]

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