From IBM Connect 2014: How to find the expert you need
February 5, 2014 | Written by: IBM Research Editorial Staff
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Editor’s note: This article is by Inbal Ronen, Research Staff Member for Collaboration Technologies and Social Networks at IBM Research – Haifa.
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Inbal Ronen |
Without a specific system in place, employees are stuck with inefficiently hunting and pecking through personal acquaintances, networking, and email.
The tool also allows users to view the reasoning or “evidence” behind the recommendations, so they can learn what makes the suggested individual an expert in the field. Other features include how to reach to the expert through shared connections, or the ability to configure the system to support specific organizational sources, and manually fine tune the weight of each source and relationship.
By incorporating social data from an organization, we can better analyze what our employees are passionate about, what they do best, and how to find the right experts for any job.
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