From IBM Connect 2014: How to find the expert you need

Share this post:

Editor’s note: This article is by Inbal Ronen, Research Staff Member for Collaboration Technologies and Social Networks at IBM Research – Haifa.
 

Inbal Ronen
How do you find an expert who can travel to a client site, speak the language, has experience solving customer problems, and possesses the technical knowledge to find a solution that can be integrated into the existing system? IBM Research debuted its expertise location tool to immediately find that colleague at the recent IBM Connect 2014 conference.
This challenge of finding experts, even within a single company, is endemic across all industries. Most companies have systems that identify and classify experts using some sort of searchable directory or database that includes a description of the person’s role and the team they belong to. But these systems have little or no way of analyzing who else they know, or how they like to interact with others.

Without a specific system in place, employees are stuck with inefficiently hunting and pecking through personal acquaintances, networking, and email.

My team from IBM’s research lab in Haifa, Israel showed how our expert location tool, based on the SociAl Network and Discovery (SaND) engine, can help find experts for any topic based on social media data such as: tags, communities, wikis, blogs, forums, bookmarks, and files. The solution also incorporates expertise related data sources, such as organizational skill repositories, education, and customer records.

The tool also allows users to view the reasoning or “evidence” behind the recommendations, so they can learn what makes the suggested individual an expert in the field. Other features include how to reach to the expert through shared connections, or the ability to configure the system to support specific organizational sources, and manually fine tune the weight of each source and relationship.

By incorporating social data from an organization, we can better analyze what our employees are passionate about, what they do best, and how to find the right experts for any job.

The Expertise Location tool is developed by researchers at IBM Research – Haifa, in partnership with the CIO team and other groups in Research. IBM employees can try out the tool at: https://w3-connections.ibm.com/common/resources/web/ibmexpertise/expertise.html
More stories

A new supercomputing-powered weather model may ready us for Exascale

In the U.S. alone, extreme weather caused some 297 deaths and $53.5 billion in economic damage in 2016. Globally, natural disasters caused $175 billion in damage. It’s essential for governments, business and people to receive advance warning of wild weather in order to minimize its impact, yet today the information we get is limited. Current […]

Continue reading

DREAM Challenge results: Can machine learning help improve accuracy in breast cancer screening?

        Breast Cancer is the most common cancer in women. It is estimated that one out of eight women will be diagnosed with breast cancer in their lifetime. The good news is that 99 percent of women whose breast cancer was detected early (stage 1 or 0) survive beyond five years after […]

Continue reading

Computational Neuroscience

New Issue of the IBM Journal of Research and Development   Understanding the brain’s dynamics is of central importance to neuroscience. Our ability to observe, model, and infer from neuroscientific data the principles and mechanisms of brain dynamics determines our ability to understand the brain’s unusual cognitive and behavioral capabilities. Our guest editors, James Kozloski, […]

Continue reading