Client Stories

Powering digital compliant client lifecycle journeys with artificial intelligence

Digital transformation trend is ramping up The COVID-19 pandemic outbreak, over the last few months, has significantly impacted financial institutions and organizations across the globe. The FIs have been propelled into a new world of managing and serving customers. Digital transformation is ramping up with an immediate requirement to provide digital remote account opening and […]

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How to stay ahead of insurance fraud in the new normal: 6 analytics techniques to monitor claims data changes

Introduction IBM has sponsored two virtual roundtable conversations where industry experts share views, examples and tips on the impact of COVID-19 on insurance fraud. If you haven’t seen them, you can catch the replays on demand at COVID-19: Responding to the threat of fraudulent claims and How can the Insurance Fraud Industry stay ahead of […]

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Has GRC reached its tipping point? Observations from the front lines

As a products organization, we have the good fortune of working with exceptional clients, industry analysts, market research teams and business partners. Through our many daily interactions we have been witness to a wave of patterns forming that are changing the face of governance, risk and compliance (GRC). This wave suggests the organizations have reached […]

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IBM and Thomson Reuters join forces to simplify how financial institutions tackle regulatory compliance challenges

In the financial services industry in the United States, one thing remains constant – change.  Whether policy makers are encouraging deregulation, or increasing regulatory requirements, regulatory change has been a constant.  As recently as two weeks ago, the U.S. Federal Reserve Board announced proposed tailoring of prudential standards for FBOs, following on similar tailoring for […]

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General Motors is shifting gears with powerful GRC technology

As technology like IoT and AI continue to revolutionize the automotive industry, cyberattacks, natural disasters, changes in industry regulations, supply chain disruption, and product recalls all are just a small sample of the catalog of risks that can negatively impact an automotive company’s reputation, and affect its bottom line. To avoid or mitigate these risks, […]

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How financial services firms are using chatbot technology to transform their businesses

The IBM Watson Assistant team has been busy in the past year helping clients implement state-of-the-art chatbots. The financial services industry is one of the fastest adopters of this technology. As a result, at IBM Think 2019 you’ll be able to find a number of client-led sessions. IBM scores at the top in analyst ratings […]

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Putting smart to work: Raising Cora

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. A digital reinvention […]

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Transacting in real-time: IBM launches new payment systems with Zelle

The speed of change occurring today in the American payments ecosystem is unprecedented. Think of all that has happened in the last 18 months: Earlier this year the Federal Reserve released the second part of its long-anticipated report from its Faster Payments Task Force. The report outlines a path to modernizing the U.S. payments network […]

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