How Danske Bank applied disruptive technology to minimize business disruption.

Share this post:

As disruptive technology drives change in most industries, many companies continue to monitor their environment in a traditional manner by reacting to incidents after discovering them. However, this reactive ‘fire-fighting’ approach is no longer acceptable as the damage has already been done, customers are unhappy and have no doubt already shared this dissatisfaction through social media. The change in how customers consume IT, and their expectations, where the last best experience from whatever interaction becomes the minimum standard, requires system availability 24/7. Service disruptions challenge a company’s image, quickly resulting in hard-to-repair reputational damage.

Instead of being reactive and waiting for the market to lead them, Danske Bank has instigated their own digital transformation and disruption in the Nordics. With this digitalization came more dynamic systems and environments with an increasing complexity which amplified the risk of events that impact customer service.

IBM worked with Danske Bank firstly at the infrastructure level, to provide a stable platform for the hosted applications, and then to proactively and predictively prevent incidents in the entire stack. The platform delivers artificial intelligence capabilities that bring together human intelligence and insight with technology by creating infrastructures, which are designed to predict and identify potential problems and self-heal, helping reduce business disruption and strengthening a highly secure IT environment.

By bundling automation, analytics and cognitive computing, IBM was able to help Danske Bank deliver automated delivery, and innovative continual service improvement, ensuring consistency outcomes and reducing human errors, and significantly, remove delays in restoration of critical services, even preventing them before they occur. Immediately after implementation the number of distributed infrastructure major incidents declined between 65-75%. Processes were also simplified and optimized through the use of analytics and automation, eliminating unnecessary steps and ensuring the most efficient approaches were automated.

Innovating operations are only possible with management commitment; a disruption philosophy, mind-set and change in behaviour toward these types of services that drives heightened focus and acceptance in daily operations. The adoption of technology has been key to this successful implementation. Now outages or incidents that previously could not be detected, or were detected only following a customer impacting outage, can be avoided and proactive action taken to deliver the end-service expected by their customers and to protect their reputation.

Click here, to find out more about the Danske Bank case and how IBM can help your organization cognitive technologies can help your service provider operations.

Nordic Senior Analytics Leader

More Stories stories

Virtual Private Cloud Is Here

IBM Cloud Virtual Private Cloud (VPC) is now available. VPC is the first major release of the next generation of the IBM Cloud platform. Some of you may be asking: “What is a Virtual Private Cloud?” Simply put, it is a fully virtualized private network in the public cloud, where you can deploy compute, storage […]

Continue reading

Moving forward into the future with Advectas and IBM Cognos Analytics

In collaboration with Advectas, IBM invites you to join our one-day event in Holte 24th of June. At the event, we will show how the infusion of AI into IBM Cognos Analytics can be used to create a data-driven business and how easily you can get started. About the event: We have planned an amazing […]

Continue reading

Kubernetes Services – The foundation for your App modernization

I am pleased to invite you to a webinar on Kubernetes Services on 26th June, 10:00-10:30 CET. Kubernetes has evolved extremely in the last 4 years, and is today the defector standard for new cloud applications and to modernize existing applications. Kubernetes has lot of great features, but it is complex to manage on your […]

Continue reading