Research & Innovation Executive, IBM Research - IBM Watson
Transform your call-center to a customer-engagement center
Transform your call-center to a customer-engagement center Covid-19 has created a surge of customers calling their insurance companies, travel agencies, on-line retailers, unemployment services, and other public citizen services, etc. In Denmark, insurance companies have reported that they in 2 months in 2020 have received as many calls as they did for the whole of […]
With AI and Project Debater, IBMers InnovationJammed about new strategies after Covid-19
On May 12 -14 IBM employees ‘InnovationJammed’ about, where and how the company can and should innovate and transform itself after the crisis and to address customer’s new, disrupted situation and IBM’s own changed reality. Don’t know what an ‘IBM InnovationJam is?’ Under the title ‘Think Forward 2020’, we, employees of IBM worldwide, were invited […]
5G and Edge Computing – so what?
The rollout of wireless 5G telecommunications networks, and the emergence of advanced, high capacity edge computing, will become a driver for a flood of new business opportunities and models. Thus, manufacturers, electronics producers, service providers, governments, and more, should already now take the technologies into consideration when re-evaluating their business and product strategies. In the […]
The Rise of the Risk Manager in Business
The unpleasant surprise and disruption from the COVID-19 pandemic have put a finger on a soft spot of most companies’ risk management and possibly also lack of resiliency and agility when an unwanted, unexpected critical event occurs. Risk managers, if any exist in the organization, tend to live their careers in the back-office, mainly for […]
CIMON SAYS… flies, feels, sees, hears, sings in space
You may remember that I wrote about the CIMON, Watson AI-powered assistant that could help the astronauts in the International Space Station (ISS), to perform experiments and to socialize a little, too. Now that was CIMON-1. CIMON-1 has retired and like any other astronaut, CIMON-1 will now spend his retirement, performing at events and in […]
Quantum, AI, Blockchain, Cloud – IBM is changing the game
Quantum, AI, Blockchain, Cloud. These are just some of the technologies that we at IBM have built our strong foundation with for over 100 years, serving our European clients and communities. We are using our industry-leading solutions to tackle some of the most pressing challenges of society today. We dare to think of big ideas […]
Debater went to the movie – and now into business
Artificial intelligence has been on a seemingly unstoppable march. Human champions have been bested at checkers, chess, go, poker, and Jeopardy. But all those are games – with rules and clear scores. So, what happens when AI ventures out into the real world of human discourse and acts more like us? Where you don’t know […]
Being ready for AI
Many business leaders don’t know how to deploy AI, not just in a pilot here or there, but throughout the organization, where it can create maximum value. In order to do so, there are certain questions decision-makers initially can ask themselves to achieve even better results throughout their journey to AI: How do I define […]
COVID-19 guide to businesses: Helping your customers and partners
COVID-19 guide to businesses: Helping your customers and partners These are trying and uncertain times. Now more than ever, our global community must come together to face the coronavirus 2019 (COVID-19) crisis. It has been many years since the global economy has faced such counterproductive conditions that stem mainly from stalling activity in order to […]