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GM Financial integrates AI for superior customer service

At GM Financial, it’s my job to drive remarkable customer experiences. Answering customers’ questions quickly and accurately is a big part of that. These days, much of our customer care comes in the form of live messages on our customer service ...

Readying data for AI – Start small, think big: a Forrester Research leadership conversation with KOY Inteligência Jurídica

With the responsibility to understand 181,000 laws, 159 systems of law, approximately, up to 100 ...

Wunderman Thompson: AI reimagined at scale across the business

Using data to shape new messaging or find new prospects is core to their business, but Wunderman ...

How pioneers achieve AI outcomes despite skills gaps: A Forrester Research leadership conversation with Bell Canada

Adopting AI is all about organizational change. That was the message conveyed in this Forrester-led ...

Integrating AI improves real-time services of Maricopa County Superior Court and Hill Country Memorial

With an average temperature of 77 degrees Fahrenheit — or 25 degrees Celsius — the month of ...

NatWest: Conversational AI finds its voice during the COVID-19 crisis

Thanks to advancements in conversational AI and natural language processing, modern AI-powered voice...

Honda engineers design to safety and fuel efficiency regulations using AI

At Honda R&D, we’re infusing AI into our vehicle body design process with our Expert Knowledge...

How to build AI: learn from KPMG, Regions Bank and ProMedia

Starting today, you can learn how industry leaders from KPMG, Regions Bank and ProMedia are building AI that improves business operations and delivers value to their customers. Register now at no cost to watch conversations between IBM executives ...

Embarking upon an AI journey? Don’t go it alone

As the winds of change continue to sweep through every facet of life, the standards of digital transformation continue to evolve, leaving many businesses struggling to keep pace. Underneath every challenge — from coping with regulatory pressures to...