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Consultant Spotlight: Meet Rob, Service Designer for Digital Strategy & iX

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(4 min read)

Having previously completed his placement year with IBM UK, Rob Morris returned to join the IBM Consulting programme in March 2018. He graduated from Loughborough University where he studied business management and since returning to IBM has done a variety of roles including business change, service design, and business associate. Outside of work he is into sports and fitness, and has been lucky enough to be a part of the IBM Wimbledon team for the second time this year.

We asked him a few questions about his work as a Consultant at IBM and his advice for those who want to join IBM’s Consulting programme.

Tell us a little about how you got to where you are today in your career.

I actually first worked for IBM on a placement year where I was in the Systems business. After completing my Management Science degree at Loughborough University. I then returned to join the IBM Consulting programme. Since returning, I have met and worked with so many great colleagues and on a wide variety of projects. It’s been a great learning experience so far!

What is your current role and your key responsibilities?

I am a Service Designer working across a number of different products and discovery work. I do a lot of user-research with different groups across my client’s distribution channel to ensure the work we do and products we design and build address the problems users are facing and deliver value for the business. I regularly run interviews and workshops with different stakeholders and am ultimately responsible for helping our client drive growth through their distributor network.

What do you enjoy most about your current role?

The team I work with and the wider client account—there is a great culture with an emphasis on delivering great work and having fun along the way! We regularly have account events such as Ted Talks, team breakfasts and socials and it makes IBM a really great place to work!

What has been the highlight of your IBM experience so far?

I have had so many highlights so far, from the programme grad induction, traveling to many different countries for work and being a part of many great IBM events. One achievement I am especially proud of was managing the business change activities of a new digital product released globally for one of my clients.

Are basic technical skills necessary to succeed at IBM?

I don’t think it is vital, however I would say that having at least some interest in technology is important. Having some basic technical skills is great, but there are so many opportunities to learn and upskill yourself so this definitely should not hold you back.

What advice would you give to someone thinking about starting a career in consulting?

Be open minded as you never know exactly what to expect, and try to build up your skills and presence working directly with clients. I think it’s also important to find an area you can develop and excel at and really make this your USP (unique selling proposition). But you have to be pro-active and make it happen!

Why did you join the IBM Consulting programme?

I think the programme provides a new consultant with excellent foundations, you get opportunities in all areas including training courses, a network and community to be a part of, and a wide variety of different clients in different industries to gain as much experience as possible. You can try many roles and can really dictate your own career path based on your skills and the kind of work you are interested in. This is what I really value being part of the IBM Consulting programme. You also get great support from the programme’s management community and mentors around you!



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