How the Recording Academy is transforming the member experience with IBM Consulting and Salesforce
4 min read - The GRAMMY Awards® show draws millions of viewers from around the world, eager to witness the live performances, see the outrageous outfits, and partake in a global celebration of the music industry’s highest achievers. It’s a major production. Which is…
Deliver innovation that matters
5 min read - Today’s business leaders find themselves in constant pursuit of innovation, but the best leaders understand that not all innovation is equal—in value or impact. As a consultant, I’ve spent many meetings listening to leaders enthusiastically share their innovation strategies. I…
4 trends that help organizations unlock the value of Salesforce
4 min read - Over the past few years, organizations across the globe have been required to accelerate their technology investments to operate amid massive market disruptions. Companies that were already firmly rooted in digital and cloud technology endured challenges more effectively than their…
3 rules shaping the future of modern business
3 min read - The expanding expectations of customers and employees isn’t a new phenomenon. New expectations have always driven businesses to transform and address new challenges while creating new opportunities for growth and acceleration. But today’s world is different and we find ourselves at a…
Four ways insurance companies are improving their customer experience
5 min read - Today’s most successful companies build their entire business around the customer. And for the customer, experience is the single most important factor determining loyalty. According to The State of Connected Customer report, 84% of customers say the experience a company provides is…
Blockchain Newsletter for January: Looking ahead with 2021 predictions
5 min read - Predicting the future is a dicey business. Nonetheless, we see pundits of all stripes putting forth 2021 forecasts for blockchain. For example, as cryptocurrency creeps to the mainstream, 2021 predictions for bitcoin valuation vary wildly, from $46,000 to $146,000 to…