Conferences

Republic Parking System achieves operational excellence with IoT 

Share this post:

Jack Skelton, Vice President of Operations at IBM, spoke at the Genius of Things event in Boston about IBM’s work with Republic Parking System, Inc., – a company providing professional parking management services to airports, cities, hospitals and private businesses across the USA and Central America. Republic has been using IoT data and analytics to bring operational excellence to its customers, so they can bring great customer service to theirs.

Republic: taking the pain out of parking, since 1966

Anyone with a car will be familiar with the misery of the fruitless parking space search. The cruise for a hoped-for space brings with it a plethora of frustrations: wasted time for drivers, congestion in built-up areas and increased emissions, to name just a few.

It isn’t just drivers who suffer, either. When parking is part and parcel of a larger service, say, going to the airport to catch an onward flight, attending a hospital appointment, or visiting a theme park or hotel, the owners of those parking lots can end up with a customer satisfaction problem on their hands. A customer who has wasted 20 minutes trying to park has already had a negative experience before they even begin their main interaction with the company.

How the IoT can make drivers’ lives easier

As the largest operator of municipal parking systems in the USA, Republic are well-aware of these issues. To solve them, they are working with IBM to incorporate IoT data and analytics into their customers’ parking management operations.

As the Watson IoT platform can integrate with parking facility management software and payment gateways, drivers can receive real-time notifications to identify and provide directions to available parking spaces, which they can pay for with their phone. No more trawling for spaces and cursing broken ticket machines.

There’s a payoff for parking lot owners too. Integrated digital systems using Big Data Analytics are constantly using those data to provide better services, and address operational challenges such as:

  • Keeping track of vehicle fleets,
  • Identifying and enforcing parking violations,
  • Auditing and management issues,
  • Communications and logistics to find the most efficient routes for taxis and shuttles,
  • Challenges adopting and integrating new technology.

With the help of Watson IoT, Republic can help their customers identify irregular parking and unusual activity around particular vehicles, spot time limit violations, and process citations efficiently.

Additionally, video analytics and a targeted citation process mean tickets and fines for parking violations can be processed automatically, without the need for manual enforcement, saving parking lot owners time, labour and money.

Further resources

More Conferences stories
By Chris O'Connor on July 19, 2018

Managing Engineering Complexity: Are you ready?

Connected – This is one of the defining words of our world today. We have never been more connected – from the devices we wear on our bodies, to our cars and houses, to the manufacturers who build our things and, lastly, to the outer world where we get to experience the fruits of our […]

Continue reading

By Chris O'Connor on July 17, 2018

Get connected and learn how to drive your own digital transformation in our new series

2017 was the year of transformation, with almost every industry investing in IoT. At the end of the year, I wrote a forward-looking blog on the Top 5 IoT trends transforming business in 2018. And “cognitive computing” was on the list because IoT is one of the primary drivers of digital transformation this year and […]

Continue reading

By Anthony Behan on July 12, 2018

How to make your buildings more energy friendly

‘Architecture, we imagine, is permanent,’ wrote Stewart Brand in his 1994 book How Buildings Learn. ‘And so our buildings thwart us. Because they discount time, they misuse time.’ We live, work and engage with the world in buildings, and as we grow and evolve, so too do the buildings around us. They age and bits […]

Continue reading