Look who’s talking: KONE makes elevator services truly intelligent with Watson IoT

By | 2 minute read | February 16, 2017

KONE, a global leader in the elevator and escalator industry, has signed an agreement with IBM which will transform KONE’s operations and technology capabilities around the world. KONE’s newly launched 24/7 Connected services use the Watson IoT Platform to bring intelligent services to elevators and escalators.

By connecting their elevators to the cloud, by listening closely, by analysing their messages, they can tailor the perfect maintenance to each individual elevator. See how Watson IoT is helping move billions of people all over the world.

“Our agreement with IBM is exciting and it is an important stepping stone to deliver the best People Flow experience.”
Henrik Ehrnrooth, President and CEO of KONE Corporation

KONE will use IBM’s Watson IoT Cloud Platform to collect and store equipment data, build applications and develop new solutions. The platform will gather data from sensors and systems connected to elevators, escalators, doors and turnstiles in KONE’s maintenance base. With IBM’s advanced analytics engine, that information will be used to enable new services and new experiences for KONE’s customers.

This is just the beginning

According to Harriet Green, General Manager, IBM Watson Internet of Things, efficient, people-centric cities and buildings are better for business, societies and economies. Central to this is how people move around within them, and intelligent systems are poised to make their experience more convenient, intuitive and enjoyable.

“With IBM’s cognitive IoT technologies, KONE is embedding intelligence across its operations and driving a wave of innovation in smarter buildings.”
Harriet Green, General Manager, IBM Watson Internet of Things

Over the next few years, KONE will connect its global maintenance base of more than one million elevators, escalators and building doors to cloud-based services. By gathering the vast amounts of data from equipment operations and using sophisticated analysis and connectivity, downtime can be minimized and repairs carried out more quickly.

An ecosystem of partners creating new services

Working with IBM and its partners from various industries, through IBM’s global facilities, real estate and IoT developer ecosystems, KONE is bringing global scope and scale to a development environment for new kinds of services for some of the world’s busiest cities and buildings. Examples include applications that provide information for people during busy times of the day, such as traffic reports and public transport schedules.

“We operate in a connected world and by working with IBM, new solutions like improved remote diagnostics and predictability means we will deliver better services for our customers and great experiences for the people who use our equipment.”
Henrik Ehrnrooth, President and CEO of KONE Corporation

With the IoT platform, KONE ecosystem partners and third parties can create new services and integrate existing services via Application Programming Interfaces. These new services will range from solutions which improve People Flow in buildings and new smart building applications; to others that advance the speed, reliability and safety for elevator maintenance, remote monitoring and servicing.

More on IBM and KONE

You can learn more about KONE’s innovation solutions and driving change with digital, in KONE’s People Flow magazine.

To learn more about IoT event monitoring in an end-to-end IoT scenario using an elevator simulator, check out the new IoT Event Monitoring Cookbook available on IBM developerWorks.

See how Watson IoT is helping move billions of people all over the world, or listen to machine conversations.