How IWMS, IoT and Analytics raise building occupancy experience levels

By | 5 minute read | September 12, 2017

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According to a recent Smart Building report from Aberdeen Group, modern Integrated Workplace Management Systems (IWMS) – driven by IoT, analytics, and cognitive computing – are central to the rise of the smart building. Buildings and workplaces are massive generators (and consumers) of data. The capture and analysis of data enable organizations to gain deeper insights into operational effectiveness, accelerate their ability to react to change, and increase returns from real estate-related decisions. As cognitive computing services continue to gain momentum, many organizations are starting to explore different ways artificial intelligence can help to optimize occupancy experiences.

The rise of the intelligent, connected work space

Data captured by buildings can be augmented by cognitive capabilities for use in IWMS such as IBM TRIRIGA – to help make decisions, alert management on issues, in addition to providing buildings with virtual concierge services. Improved insights, automation, and control can have a significant impact on all aspects of real estate performance – from lease accounting and capital projects, to facility maintenance, space utilization, and energy consumption.

In particular, lease accounting changes will require operating leases be included in the balance sheet as liabilities, thus impacting asset ratios like return-on-assets (ROA). An optimized building can self-diagnose issues and communicate a rich stream of IoT-based information to facilities and real estate management professionals. Old or new, the building becomes a living, breathing structure capable of sensing its environment. As a result, property managers can proactively maximize occupancy experiences through a heightened awareness of core systems’ performance, services, energy usage, and maintenance.

Five smarter building transformation use cases

As facilities management moves beyond cost control, IWMS users will continue to climb the maturity curve – capturing information, identifying the signals to make better operational and predictive decisions. The end-goal of becoming more competitive through facility amenities and occupant experiences is something that only IoT can deliver – through the availability of information, automation of tasks and application of advanced analytics.

Make the leap to smarter buildings. Here are five use cases where IWMS, IoT, and analytics are central to building transformation:

1. Increase Insight into Facilities Performance and Maintenance

Analytics and IoT can improve core systems (air conditioning, heating, elevators, escalators, and Security). Outfitting equipment with sensors results in enhanced diagnostic information for more relevant service resolution. Advanced analytics can also aid in preventative and prescriptive maintenance. Organizations are beginning to apply cognitive computing technology to solve problems by enhancing human expertise. Even food services can benefit from IWMS by sensing preferences, automating orders and supply chain processes, or, managing space allocation in more flexible and dynamic ways. See how KONE moves a million people dailywhile predicting the status of elevators and escalators in real time. Aberdeen finds that Best-in-Class facilities management practices lower maintenance costs by an average of 14%.

2. Develop New Services

Consider a shopping mall – where a wave of investment in IoT technology can transform an average retail environment into an interactive, sensing experience. Today’s brick-and-mortar retailers face stiff competition from online challengers (large and small). Mobile-ready, SaaS-based IWMS solutions stand ready to lead the charge with applications for store layout, consumer floor traffic analysis, merchandising, store operations optimizations and more. Learn how ISS, one of the world’s largest facilities management firms leverages IBM IoT, automating everything from concierge services to cleaning.

3. Improved Resource Tracking and Better Space Management

Building space is often underutilized. IWMS enables companies to optimize space more efficiently by providing a reservation system to eliminate inefficiencies associated with conflicts in common-use space and improve worker productivity. Newer IWMS features allow companies to detect previously unrecognized usage patterns to better predict the needs for space and amenities (rooms, whiteboards, etc.). These insights, when shared with building maintenance and office managers, can result in further improvements. Check out this recent webcast on space management and utilization.

4. A More Proactive Service Model

Promoting a better occupancy experience is vital in today’s hotly competitive market. IWMS analytics and IoT allows managers to utilize data more intelligently for more proactive facilities management. For example, sensing repetitive conference room usage allows management to proactively pre-cool a room susceptible to over-heating. As another example, security systems can be monitored to identify any potential risks. To learn more about how to gain insight into your data using TRIRIGA, watch the on-demand webinar.

5. Better Energy Usage

Optimizing the environmental controls of plants, facilities, and office buildings is a distinct advantage of smart buildings. IWMS connects with environmental controls to provide a more granular views natural resources and energy use.  The data also shows that Best-in-Class facilities management practices lower energy costs by an average of 10%. In 2016, IBM made significant strides in reducing its energy use and carbon emissions. It did so through a series of energy conservation projects. These projects delivered annual savings equal to 5.3% of its total energy usage, resulting in millions of dollars savings. Discover how TRIRIGA helps IBM cut energy costs by 5% worldwide, saving millions.

Strive to create Best-in-Class buildings with IWMS, IoT, and Analytics

Managers and executives are combining IWMS, IoT, and analytics with sensors and equipment to optimize facilities management operations. Together, IBM TRIRIGA and Watson IoT provide organizations with a robust IWMS solution. It is fortified with a fantastic partner ecosystem, analytical integrations, connectors, and APIs.

Aberdeen Group’s Best-in-Class findings represent the performance results all service leaders should strive to achieve. And although Best-in-Class organizations are implementing smart buildings for a variety of reasons, these three drivers emerged as top priorities:

  • Increased insight into facility performance (45% cited)
  • Development of new services tied to facility usage and performance (42% cited)
  • Improved resource tracking, such as space management (40% cited)

Discover how to make the most of your space

IBM TRIRIGA can help your organization meet the new lease accounting standards from FASB and IASB. To learn more, watch the webcast: Automating Compliance to Lease Accounting Changes with IBM IoT.

To learn more,download a copy of the full report: Smart Buildings: IoT & Analytics Advance Facilities Management Operations, or, watch the video.

To get an in-depth view into how Watson IoT, analytics, and TRIRIGA can come together to optimize buildings, improve utilization, cut costs, and increase employee productivity, check out the on-demand webinar, Using IoT to Understand Space Utilization.