How outage prediction can make a difference for telecommunications

By | 2 minute read | February 22, 2019

Utility technician

Weather events are always presenting new challenges for telecommunications companies. Acting quickly to keep services online and getting services back up are critical for keeping your customers happy.

Proactively planning for weather-driven emergencies that can impact your employees, facilities, and customers has its benefits. By improving visibility and making your operations easier to forecast inclement weather, you get better decision-making and outcomes.

Every community has crucial infrastructure that needs to be maintained. When the weather strains this infrastructure, your business will feel it, too. Outage prediction from The Weather Company, an IBM Business, can improve telecommunications companies.

Large storm systems can cause damage, but since these events get covered heavily in the news, preparedness is expected. It’s the small, impactful weather events that pose the greatest preparation and response challenges.

Leveraging Outage Prediction for Your Business

Responding to storms and other severe weather conditions can make a big difference for your business. You have a reputation to maintain, and reliability is one of the most important qualities that consumers desire. Boosting your business with outage prediction can help your employees, customers, and bottom line:

1. Outage Prediction Enables Proactive Responses With Advanced Weather Data

Our outage prediction model provides a 72-hour lead time. In the event of inclement weather, a client would receive an alert that a storm is approaching. By pairing telecom and advanced weather data, the process becomes predictable and straightforward.

2. Outage Prediction Allows You to Allocate Resources Efficiently

If a storm is bearing down on your territory, keeping things up and running is paramount. High-resolution forecasts allow the model to assist companies with planning and allocating their resources by identifying the territory and infrastructure that is at risk. The Operations Dashboard for Telecommunications makes it easy for companies to plan around current traffic and weather conditions to optimize efficiency and get power restored quicker.

3. Improve Communication with Customers through Max Engage with Watson Mobile Messaging

Traditionally, telecoms rely on manual communication when making decisions that stem from weather-related issues. Outage prediction can be complemented with Max Engage with Watson to provide mobile messaging, a standardized, consistent, and automated way to keep field workers and their equipment safe from the wrath of harsh weather. It also can be used to message consumers giving them fair warning when a storm is coming and suggesting they charge their cell phones in the case of an outage.

Outage prediction leads to reductions in the frequency and length of service interruptions. By using a more proactive storm-planning and response model, your company can save money by reducing the number of unnecessary crew deployments.

Harnessing Weather for Big Telecom Impacts

Factoring weather into your business decisions can be fruitful. Instead of wasting resources on problems that could be avoided, you can focus on improving your coverage and the relationship you have with customers.

If you are interested in learning more, visit The Weather Company website today.