Conferences

HARMAN upgrades the hotel experience at CES 2017

Share this post:

Bringing a Personal Concierge to your Hotel Experience with HARMAN

As the leader in providing sound and lighting equipment around the world, HARMAN is innovating in the tourism industry with the help of IBM’s Watson. Like the personal room assistant for Thomas Jefferson Hospital, HARMAN and JBL are bringing this experience to the hotel industry.

HARMAN + Watson

In the early stages of this design, this device is unlike most on the market. This device doesn’t require a specific set of syntax. In order to to call the device to attention, simply call out JBL and ask the question. You can ask questions like “where’s the best place for dinner?” or “What is check out time?”.

A harmon ineteractive clock in a hotel bedroom

Having these answers immediately makes for a more easy-going and simplified experience. Because Watson is a natural language interface, the system can be used by multiple individuals with no extra training.

A harmon interactive clock in a hotel bedroom

It learns from everyone as it goes. It is also multi-lingual, which provides an opportunity for international chains of hotels to provide a simpler, more efficient concierge service. Other features include adjusting the temperature, setting the alarm/wake-up call, turning on and off the tv, and opening the blinds.

A close up of a harmon interactive clock

One important thing to note is that this system is not intended to wipe out concierge services everywhere. This service is intended to build a deeper connection between the concierge and the customer. This system could log questions and spend more time doing personal research for customers and clients. HARMAN’s JBL makes it so we can avoid the mundane, small questions and spend more time doing what matters.

Add Comment
No Comments

Leave a Reply

Your email address will not be published.Required fields are marked *

More Conferences Stories
By Luc Hatlestad on November 21, 2017

Experts frame continuous engineering challenges and opportunities

A panel of IBM customers kicked off the 2017 Continuous Engineering Summit by discussing the myriad ways IBM solutions are helping them scale and streamline their operations and improve productivity and outcomes. More than 400 IBM customers and partners are gathered for the three-day event in New Orleans to learn more about how continuous engineering […]

Continue reading

By Luc Hatlestad on November 17, 2017

Watson IoT and embracing the future of health care

Few business sectors have more to gain—or lose—from technological developments than health care. That’s why so many health care organizations find themselves at the forefront of the intriguing possibilities that Watson IoT-enabled solutions can provide. Kaiser Permanente’s Andrew Hendl detailed these possibilities on day one of the 2017 IBM Continuous Engineering Summit in New Orleans. […]

Continue reading

By Luc Hatlestad on November 17, 2017

The IBM QuickBYTES Interview: Datamato

Ahead of this week’s Watson IoT Continuous Engineering Summit 2017 (November 15-17 in New Orleans), we’re asking attendees for some thoughts about the event and the latest technology trends.   What are you most looking forward to at the CE Summit this year? Networking. Grabbing an opportunity to mix and mingle with technology experts, IBM […]

Continue reading