Conferences

HARMAN upgrades the hotel experience at CES 2017

Share this post:

Bringing a Personal Concierge to your Hotel Experience with HARMAN

As the leader in providing sound and lighting equipment around the world, HARMAN is innovating in the tourism industry with the help of IBM’s Watson. Like the personal room assistant for Thomas Jefferson Hospital, HARMAN and JBL are bringing this experience to the hotel industry.

HARMAN + Watson

In the early stages of this design, this device is unlike most on the market. This device doesn’t require a specific set of syntax. In order to to call the device to attention, simply call out JBL and ask the question. You can ask questions like “where’s the best place for dinner?” or “What is check out time?”.

A harmon ineteractive clock in a hotel bedroom

Having these answers immediately makes for a more easy-going and simplified experience. Because Watson is a natural language interface, the system can be used by multiple individuals with no extra training.

A harmon interactive clock in a hotel bedroom

It learns from everyone as it goes. It is also multi-lingual, which provides an opportunity for international chains of hotels to provide a simpler, more efficient concierge service. Other features include adjusting the temperature, setting the alarm/wake-up call, turning on and off the tv, and opening the blinds.

A close up of a harmon interactive clock

One important thing to note is that this system is not intended to wipe out concierge services everywhere. This service is intended to build a deeper connection between the concierge and the customer. This system could log questions and spend more time doing personal research for customers and clients. HARMAN’s JBL makes it so we can avoid the mundane, small questions and spend more time doing what matters.

More Conferences stories
By Sarah Dudley and Graeme Noseworthy on December 20, 2018

Toy manufacturer replaces reliance on sketchy magic with IoT

A large toy manufacturer located at the northernmost point of the planet must produce in excess of 2 billion toys* each year. To meet this incredible demand, it is critical to ensure operations, facility management, and worker safety are at optimum efficiency. To top it off, they must distribute all the toys in just one […]

Continue reading

By Sarah Dudley on November 29, 2018

Building momentum at TRIRIGA University – Day 2 highlights

McDonald’s, Miami Heat, the Smithsonian. Though this sounds like it’s describing my ideal day of tourist activities, it’s actually part of the lineup for day two of TRIRIGA University 2018! In addition to a fantastic lineup of speakers, there was also plenty of opportunity to get social. Keep reading for a summary of the highlights. […]

Continue reading

By Sarah Dudley on November 28, 2018

Building momentum at TRIRIGA University – Day 1 Highlights

TRIRIGA University kicked off bright and early this morning in Washington, D.C. With 670 attendees representing  160 organizations from 18 different countries, the room was packed for the opening keynote and panel. Everyone was eager to hear about the evolution of IBM TRIRIGA and the innovation surrounding smart buildings of the future. Here are a […]

Continue reading