January 9, 2017 | Written by: Victoria McClellan
Categorized: Buildings | Conferences
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Bringing a Personal Concierge to your Hotel Experience with HARMAN
As the leader in providing sound and lighting equipment around the world, HARMAN is innovating in the tourism industry with the help of IBM’s Watson. Like the personal room assistant for Thomas Jefferson Hospital, HARMAN and JBL are bringing this experience to the hotel industry.
HARMAN + Watson
In the early stages of this design, this device is unlike most on the market. This device doesn’t require a specific set of syntax. In order to to call the device to attention, simply call out JBL and ask the question. You can ask questions like “where’s the best place for dinner?” or “What is check out time?”.
Having these answers immediately makes for a more easy-going and simplified experience. Because Watson is a natural language interface, the system can be used by multiple individuals with no extra training.
It learns from everyone as it goes. It is also multi-lingual, which provides an opportunity for international chains of hotels to provide a simpler, more efficient concierge service. Other features include adjusting the temperature, setting the alarm/wake-up call, turning on and off the tv, and opening the blinds.
One important thing to note is that this system is not intended to wipe out concierge services everywhere. This service is intended to build a deeper connection between the concierge and the customer. This system could log questions and spend more time doing personal research for customers and clients. HARMAN’s JBL makes it so we can avoid the mundane, small questions and spend more time doing what matters.