Business

What is Field Workforce Management (FWM)?

Share this post:

Managing field operations for asset-intensive industries is challenging – it can be complex, costly and risky. Many companies require centralized systems for managing field services, and are mandated to increase the efficiency of these operations. This pressure is driving growth in the Field Service Management (FSM) industry, which is predicted to grow to a $5.1B USD market in 2020 at a 2015-2020 CAGR of 21%.

A challenge for many industries

Field Service Management is the process for managing a company’s resources employed at or en route to the property of clients, rather than on company property.  This is an issue across many industries, such as:

  • Energy & Utilities – primarily for investigating and repairing issues with infrastructure and equipment
  • Telecommunications – for both the maintenance of networks and servicing clients
  • Manufacturing – conducting preventive maintenance and repair
  • Facilities management – primarily for maintenance and upkeep

Field Workforce Management (FWM), which is sometimes referred to as Field Force Automation, is a sub-discipline of FSM, focused on better managing the workforce-related aspects of these operations, as opposed to client-related operations.  For client-intensive industries, FSM involved connecting your workforce to ERP and CRM systems through mobile solutions.  In the case of FWM, this involves connecting workers to enterprise asset management systems, such as IBM Maximo.

Optimising FWM for efficiency

In many companies, FWM processes aren’t optimized for efficiency.  Gartner suggests that the market penetration for field service applications is about 25%, meaning that 75% of clients have created their own processes and systems for managing work. Because operations tend to be costly, there are huge potential savings for firms who use technology to streamline these operations.  Here is an example of how the process can be better managed in Maximo:

 

Field work management

Field work management

How Watson can help

At Watson IoT, we’re doing some cutting-edge work around how the Internet of Things can change how our clients manage their field workforces, including using weather data and cognitive analytics to optimize and automate many of these processes.  Stay tuned for additional blogs on how we see IoT changing FWM, and check out this webinar for information on Maximo Scheduler Plus, which is a large part of how we help companies improve these processes today.

More Asset Management stories

Why move from condition monitoring to predictive maintenance? – Part 2

Written by Dan Yarmoluk and Craig Truempi | April 15, 2019 | Asset Management, Events

Several weeks ago, I wrote a blog in which I discussed the history of condition monitoring and the differences between condition monitoring and predictive maintenance. You’ll recall that we left off introducing the next evolution of maintenance: condition monitoring 4.0. The most current advancements in predictive maintenance require automation of the analysis process using AI models. ...read more


How to reduce injuries on the job with IoT data and analytics

Written by Russell Bee | April 12, 2019 | Asset Management, Manufacturing, Worker Insights

Did you know that 178 work-related accidents happen every 15 seconds? It’s a staggering number with potentially devastating effects on employees in asset-intensive industries. Businesses pay a high price for accidents, too. In the United States, estimated annual costs associated with occupational injuries and illnesses total USD $170 billion. Despite extensive regulation and strong commitment to ...read more


Ready to make the competition nervous? Use AI and IoT with your physical assets

Written by Joe Berti | April 11, 2019 | Asset Management, Manufacturing, Oil and Gas

People in charge of managing the performance of physical assets in industries such as energy and utilities, mining, and real estate are now reducing overall maintenance costs by 5-10 percent. They’re also increasing equipment uptime and availability by 10-20 percent. If results like these don’t make their competitors nervous, I don’t know what will. These ...read more