Sodexo brings 24,000 buildings and 1.2 million assets to the Cloud

It's the smartest way to serve 75 million customers and 425,000 employees daily across eighty countries

By | 3 minute read | April 21, 2017

Plate of fresh food

As Sodexo’s footprint expanded across five continents, it was critical to move their enterprise asset management (EAM) solution to a Cloud-based model to cut costs and improve the client experience.

The decision to choose a hybrid-cloud approach can be driven by a variety of motivations, such as:

  • “I need to reduce fixed costs”
  • “I need to meet client needs for data localization requirements”
  • “I need a scalable solution that grows with my business”
  • “I need a licensing structure that matches my usage patterns”
  • “I need to be able to rapidly deploy new functionalities”

Sodexo, a French food services and facilities management company headquartered in Paris, had similar motivations. Serving 75 million customers and 425,000 employees daily across eighty countries, the volume of services required to maintain operations is massive.

To put this into context, within one building their services can range from the basement to the front desk/reception area to grounds keeping to employee childcare to the cafeteria, all the way up through the building floors, including cleaning and maintenance services. See Figure 1.

Sodexo migrates to Maximo SaaS

Figure 1. Range of asset and facilities management services provided from Sodexo

How to manage 1.2 million assets in a simpler, more cost-efficient way?

With over 24,000 buildings to manage and an incredible disparity in client facilities (offices, hospitals, research centers, schools, factories, etc), it became a cumbersome task to manage over 1.2 million assets, 7,000 technical users, and 100,000 self-service portals for clients to request services.  These services require an extensive asset management solution to improve visibility into operations to help manage costs and resources.

Why make the move?

Sodexo identified their critical pain points and evaluated how these challenge areas could be addressed by deploying a more flexible environment. For example:

  • With their current solution hosted in North America, they could not meet increasing client needs for data localization requirements, in particular from clients in the European Union (EU) facing new standards presented in the European Legal Data Framework.
  • Their current solution was incurring large fixed costs and provided limited flexibility/agility.
  • They wanted to move to a “concurrent licensing” usage pattern as their current “named user” license was proving to be an ineffective use of resources.
  • Managing growth on five continents required increased flexibility and scalability.

Ultimately, Sodexo wanted to maintain the integrity of the core solution while solving for regional data localization, optimizing their licensing structure, and cutting costs.

Tackling the move with IBM and Maximo

With these challenges in mind, IBM worked with Sodexo to migrate 1.2 million assets to the cloud. Two production instances were implemented on IBM Cloud — one in the United States and one in the EU —  with the opportunity to have additional production instances anywhere in the world. Having instances in multiple IBM Cloud locations across the globe addressed clients’ data localization issues.

The organization was also able to take advantage of their low concurrency usage pattern (~10%), enabling them to optimize their licensing structure based on their global workforce.

The icing on the migration cake

Sodexo has already begun reaping the benefits. As a result of using a hybrid cloud environment, the facilities management company gained a level of agility and flexibility that was previously impossible to achieve. Sodexo has benefited from faster upgrades, rapid deployment of new functionalities, scalability, and simplified governance.

“The [icing] on the cake,” according to Vincent Ribet, VP Facilities Management Applications for Sodexo, was that “this shift  led to a 20% reduction in total cost of ownership (TCO)” and increased cost predictability across their buildings.”

For more on this story, watch the video: Sodexo: operating facilities worldwide with IBM Maximo

Is Maximo right for you?

If your business is facing similar challenges, consider the IBM Maximo Application Suite. It’s a single, integrated cloud-based platform that uses AI, IoT and analytics to optimize performance, extend asset lifecycles and reduce operational downtime and costs. With market-leading technology from Maximo, you’ll have access to configurable CMMS, EAM and APM applications, along with streamlined installation and administration, plus a better user experience with shared data and workflows.

Learn more about Maximo Application Suite or take a tour and see how the product works.