AI Assistants
Putting “human” into the driving experience with AI assistants: part 2
Part 2: How should automakers think about engagement? Welcome to part two of the series. Today, I want to continue the conversations and focus on “engagement.” The quick answer is that “engagement” means “personalized.” There won’t be one without the other. The trick for AI assistants is to be able to effectively interact with users […]
Putting “human” into the driving experience with AI assistants: part 1
The era of voice has finally taken off in vehicles. Accelerating this trend is the proliferation of consumer-brand, AI-powered digital assistants. However, I expect the future growth in this category will be driven more by enterprise-grade assistants. These assistant will be embedded in every type of connected device, including, of course, our cars. Ultimately, I […]
Welcome to the new world of experiences through voice assistance
Part 2: How should automakers think about engagement? Welcome to part two of the series. Today, I want to continue the conversations and focus on “engagement.” The quick answer is that “engagement” means “personalized.” There won’t be one without the other. The trick for AI assistants is to be able to effectively interact with users […]
110 years later, a conversational assistant is another step in automotive innovation
110 years ago, the first Ford Model T was assembled. In 1908, automobiles had already been around for decades. Yet they were still a novelty; expensive and out of reach for most Americans. But that all that changed when the first Ford Model T was assembled in Detroit, Michigan. It was a car built for […]
Top 6 Maxi(Mo)ments from day one of MaximoWorld
Day one of MaximoWorld was everything we were hoping for. The energy was palpable as everyone converged on the Walt Disney Swan and Dolphin hotel in Orlando, FL. As attendees rolled in throughout Monday, everyone was greeted with hugs, smiles and invitations to drinks and dinner that evening to catch up. It truly felt like a […]
Introducing an assistant to help all of your technicians perform like your best technician
The face of maintenance across every industry is changing. Organizations are struggling with loss of talent, knowledge silos, aging infrastructure, and rising maintenance costs. Today, we are announcing the launch of IBM’s Equipment Maintenance Assistant, an assistant for factory and field service technicians. This will usher in a new era of maintenance productivity, turning every technician […]
Treat your hotel customers like royalty…and your data like GOLD!
I am back from HITEC , the world’s premier hospitality technology show, in rainy (just not as rainy as last year) Houston. And this show was a timely reminder of how hospitality and data are inextricably entwined. Customer expectations are as high as ever. Hotels, like so many other disrupted businesses, must constantly evolve and […]
See it in action: robots, IoT and AI unite for optimized operations
How can you improve quality, prevent downtime, and increase throughput in your manufacturing environment? The obvious answer. You bring in a robot (meet ARMonk, ARMie for short), the Internet of Things (IoT), and artificial intelligence (AI). In the series of short demo videos below, ARMie will team up with a series of experts to show you examples […]
A look at AI assistants: how healthy (and private) is your data ecosystem?
Privacy has become the hottest topic of the year. The arrival of the General Data Protection Regulation (GDPR) and the House of Representatives hearings on Data Protection are two, high-profile examples, and there are so many more. This is just the legal side of the equation. Social acceptance of data collection and sharing varies based […]
Give drivers the unique experiences they want with the right AI assistant
I’ll start with this obvious observation: today’s auto makers – and the companies that work with them – are all grappling with ever-growing customer expectations, rapid technology advancements, and changing industry boundaries. Electric and autonomous vehicles are driving new products and new ways of thinking. While electric cars are in most markets today, autonomy is, […]