May 31, 2016 | Written by: Gary Hill
Categorized: Post Production Support
For nearly all organizations, going live with Workday is the definition of a successful deployment. But what happens after that?
After you’ve gone through the process of deploying the solution, you’re basically in operational mode. But that’s when the work really starts — and when you can realize the benefits too. Let’s look at five things to consider about life after go-live.
Optimizing the System
Once you start using the Workday system and get through the initial stabilization, you can start to optimize the system. Be sure to solicit feedback from your employees, managers and stakeholders. That’s really important. The organizations that have been most successful with Workday aren’t afraid to ask for feedback — and be responsive to that. You can update your roadmap accordingly, to make sure you’re prioritizing needs and understanding where there are opportunities to take care of any simple, low-hanging fruit around business processes, notifications or anything else that might need to be automated or changed.
Adding or optimizing integrations can help. The more you start to work with Workday, you may find opportunities where it may be smart to leverage the API library Workday has. You may not have implemented every integration possible during the initial deployment, but as you move forward, you can add complementary systems to make the end-to-end solution more effective and drive maximum ROI. Our Post Production Services can assist with that effort.
Staffing and Training
Always keep an eye on your support team and their level of experience with Workday. Plan for backups and transitions, just in case someone on your team decides to leave. Likewise, updating your training and any job aides is important. Training isn’t something that’s just done as part of your initial rollout. As you bring on new hires or as other individuals change jobs or responsibilities, they’ll need to know how to use the system. Quick five-minute videos on how to do certain tasks can be very help to a new user. Our customer Simmons College is a great example; among their training and support offerings is an extensive website with answers to frequently asked questions. Just remember that resources like that will have to be updated when Workday releases their software updates.
Speaking of which, Workday makes two major updates to their software every year, and each one includes new capabilities and functions. Not that you have to use everything they give you when they give it to you: New features are usually added turned off by default so you can turn them on when you’re ready. And when you do choose to take advantage of those features and enable them, make sure you do so in a thoughtful way. We also recommend not trying to deploy too much new functionality during the update itself. Wait for a time when you don’t have too many changes occurring at one time; it’s easier to manage that way. As you consider the updates, think about what’s being presented to you and think about where your opportunities are to leverage new features or capabilities and bring more value to the business.
Workday Community Interactions
Once you’re live, you have so much more to share with the Workday Community. Since you now have the experience of having been through an implementation, you can share your helpful tips with newer customers and receive helpful advice from those who are a bit farther down the road in their experience with the tool. And, now that you’ve used it and know what you like and what would be helpful, you can make suggestions that will help improve Workday and may even be included in updates, and vote on ones that have already been suggested by others in the Community.
Take it from one of our clients, Carrie Tannenbaum, whose team at Beachbody went live in mid 2015: “I really feel like customers have a voice in what Workday adds in to their new releases,” she says. “On Community, you can submit brainstorms, and those brainstorms are taken into consideration by the product development team. And sure, people always say ‘Well, they may be changing things that you like.’ But they’re really not. They’re changing things that people want.”
Focus on the Future
Once you’re live, it’s tempting to put your project plan aside and focus on your day-to-day use of the tool. That’s a mistake. Your organization will continue to evolve, and other events that can impact your configuration can and will come up — some as a result of changes Workday has brought to the organization and some from the general business climate. Your roadmap is something that should be maintained and updated to give you and your executive team a good indication of where you’re taking the solution and the value you’re looking to get from it.
Continue to drive to your roadmap and the value you originally signed up for. Update it with your learnings as time moves on. As a business, your roadmap is really the reflection of what’s important to you, as an organization. Never stop looking for opportunities to continue optimizing, evolving and growing with the solution moving forward. That’s the beauty of a software-as-a-service solution like Workday.
What questions do you have about life after go live? Let us know in the comments section below and we may answer them in a future blog post!