The Travel and Transportation Industry is at an Inflection Point

It is truly an honor and privilege to assume the role of General Manager, IBM Global Travel and Transportation Industry. As a former client of IBM and a passionate champion of re-inventing and transforming the travel and transportation industry, it is my pleasure to serve our clients and the industry in this capacity. I will […]

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Self-service – Speed versus passenger experience..or both!

A new CEO joined the airlines. After settling in for the first month, he called a meeting with his CIO & CMO to discuss self-service check-in as he heard a lot of complaints. Here is how the discussion went. CEO: Take me through the self-service story of our airline. CIO: Since we wanted to go-live […]

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Next-Gen Travel: Are You Ready?

  Travel is changing. The way we travel and interact with the ecosystem is undergoing a dynamic shift – look around, mobile boarding pass, trusted traveler programs, automated baggage drop are some of the latest advancements in making the journey a bit...

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