aviation

Three Charts That Display How Aviation Professionals Think

Some of the most prominent aviation professionals convened at the Aviation Festival 2017 to discuss the future of the industry. While we were there, IBM surveyed participants regarding their predictions and their struggles. Here’s what we discovered… Personalization is their biggest digital experience challenge. When asked to select their top priority when it comes to […]

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IBM Watson is Changing Travel in Ways Nobody is Expecting

IBM Watson Is Changing Travel in Ways Nobody’s Expecting. Get your insights from our latest post! Discover how IBM Watson and cognitive are redefining Boundaries for the C-suite The Rise of Design Thinking For the last five years, IBM has strived to reinvent itself as a cloud computing and cognitive platform company to support its large enterprise clients as they shift their operations online, […]

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The Travel and Transportation Industry is at an Inflection Point

It is truly an honor and privilege to assume the role of General Manager, IBM Global Travel and Transportation Industry. As a former client of IBM and a passionate champion of re-inventing and transforming the travel and transportation industry, it is my pleasure to serve our clients and the industry in this capacity. I will […]

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Self-Service – the 15 minute discussion.

A new CEO joined the airlines. After settling in for the first month, he called a meeting with his CIO, CCO & CMO to discuss self-service as he had been receiving a lot many complaints. Here is how the discussion went. CEO: Take me through the self-service story of our airline. CIO: Since we wanted […]

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A peek into future of Airports and role of CIO

We keep talking about airports of the future and everyone has a different interpretation of it. While the interpretation may vary, I believe that it centers around 3 themes. The questions that airports need to answer over digitization of their airport around these themes will probably provide them with most of their answers. 1. Processing […]

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Caution! Errors ahead…

To err on the side of caution is an interesting philosophy.   It gives you a snug feeling of purposeful self-righteousness, a reassurance that you are safe from peril by a good measure. While that is great, there is a problem. Which is, an error on any side is still just what it is: an […]

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Self-service – Speed versus passenger experience..or both!

A new CEO joined the airlines. After settling in for the first month, he called a meeting with his CIO & CMO to discuss self-service check-in as he heard a lot of complaints. Here is how the discussion went. CEO: Take me through the self-service story of our airline. CIO: Since we wanted to go-live […]

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Dubai’s exclusive A380 terminal, and the travails of airlines/industry @ mega airports

  In early January 2013, perhaps the world’s first ever airport terminal created to cater exclusively to one aircraft type, was rolled into service: Dubai’s dedicated A380 facility named ‘Concourse 3′ opened to commercial operations. The new facility...

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Why should an airline go to the Cloud?

 Once upon a time – it seems aeons ago – the airline industry had spearheaded the adoption of innovative technologies to build its business globally. Today, the industry that pioneered the use of computing power and networks as early as in 1960s to...

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