airlines

Three Charts That Display How Aviation Professionals Think

Some of the most prominent aviation professionals convened at the Aviation Festival 2017 to discuss the future of the industry. While we were there, IBM surveyed participants regarding their predictions and their struggles. Here’s what we discovered… Personalization is their biggest digital experience challenge. When asked to select their top priority when it comes to […]

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Can Watson Help You Turn a Wrench?

IBM’s dazzlingly powerful IBM Watson system is not too proud to help out on the maintenance line. IBM has been using Watson’s Natural Language Processing and Machine Learning capabilities to help engineers and line techs at several airlines handle defects better. Kanishka Agiwal, associate partner in IBM’s Watson Travel & Transportation division, says Watson can […]

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10-Second Bot Booking: Car Rentals

I’m dreaming of bots, specifically travel-booking bots. Why? I travel. A lot. Every week a couple cities. Often Atlanta or Chicago. Next week Tampa. I know these cities. I know the airports and rental centers. I know the hotels and how to get there. This is the norm for a business traveler. From the outside […]

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IBM Watson is Changing Travel in Ways Nobody is Expecting

IBM Watson Is Changing Travel in Ways Nobody’s Expecting. Get your insights from our latest post! Discover how IBM Watson and cognitive are redefining Boundaries for the C-suite The Rise of Design Thinking For the last five years, IBM has strived to reinvent itself as a cloud computing and cognitive platform company to support its large enterprise clients as they shift their operations online, […]

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Insights from the IBM Global C-suite Study – The CIO Perspective

What does the C-suite study unveil in today’s digital economy? A few short years ago, C-level executives at companies in various industries, including travel and transportation related businesses, felt that they could see emerging market threats and react appropriately to them. In today’s digitized world, by contrast, boundaries between industries are disappearing, and C-level executives […]

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The Travel and Transportation Industry is at an Inflection Point

It is truly an honor and privilege to assume the role of General Manager, IBM Global Travel and Transportation Industry. As a former client of IBM and a passionate champion of re-inventing and transforming the travel and transportation industry, it is my pleasure to serve our clients and the industry in this capacity. I will […]

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Did you know that 67% of travel loyalty program members would switch for a better deal?

What truly drives travel loyalty?? Download and Read our new study on travel loyalty from IBM Institute for Business Value. Click here to read the IBV Study Executive Report “Travel Loyalty – Discount Discontents”

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Self-Service – the 15 minute discussion.

A new CEO joined the airlines. After settling in for the first month, he called a meeting with his CIO, CCO & CMO to discuss self-service as he had been receiving a lot many complaints. Here is how the discussion went. CEO: Take me through the self-service story of our airline. CIO: Since we wanted […]

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Making Summer Air Travel Less Stressful With Big Data And Mobile Technology

Seamless air travel. It’s not an oxymoron. It’s what everyone wants this summer as they head off for vacation. No delays, no stress, and no wondering if you’ll make your next flight. In other words, the way air travel should be. This summer, U.S. airlines will carry 222 million passengers, an increase of 4.5 percent […]

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Self-service – Speed versus passenger experience..or both!

A new CEO joined the airlines. After settling in for the first month, he called a meeting with his CIO & CMO to discuss self-service check-in as he heard a lot of complaints. Here is how the discussion went. CEO: Take me through the self-service story of our airline. CIO: Since we wanted to go-live […]

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Who do we serve?

Consider a scenario: You walk into an airport, checkin your bags, collect your boarding pass and then head to duty free or perhaps for a quick bite. Suddenly your phone beeps with an SMS that gives you a discount coupon to use at KFC for their signature...

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The “price” of airline pricing schemes

  Technology has been the impetus for many of the most innovative changes in airline management in the past 50 years, including the advent of central reservation systems, the development of automated scheduling systems, and the observed dominance of...

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