Millennial Travelers – Preferences that matter

About 9 months ago I published a study on the preferences and patterns of Millennial Travelers in which I concluded that in most ways this large and influential group is a lot like the rest of us. More importantly, to the extent that salient differences can be detected, the size of the gaps between ‘them’ […]

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Hospitality Companies – – What do your Guests want??

Hospitality Companies around the world are looking to transform the guest experience with data, customer insights, digital and mobile capabilities. And leverage these capabilities to create competitive advantage and grow customer lifetime value. Your most loyal guests expect you to “know them” and to “anticipate their needs”.  See the infographic and white paper at the […]

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Of Discretion and its costs: memoirs of a dinner chat

Last Friday I was with a mathematician-friend for dinner and as we finished scooping up the last traces of the heavenly home-baked spaghetti, we arrived at our common interest: math in airline operations; and my friend ventured to show me around the beauties of a state-of-the-art flight planning system that she had helped design. A […]

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What can cognitive computing do in airline operations?

The safe and efficient management of an airline is an extremely complex task with several groups of individuals and their machines working in close coordination as one large socio-technical system. Airlines – driven by intensifying competition and the need to stay profitable – turned to operations research decades ago as a means to deal with […]

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Dubai’s exclusive A380 terminal, and the travails of airlines/industry @ mega airports

  In early January 2013, perhaps the world’s first ever airport terminal created to cater exclusively to one aircraft type, was rolled into service: Dubai’s dedicated A380 facility named ‘Concourse 3′ opened to commercial operations. The new facility...

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Why should an airline go to the Cloud?

 Once upon a time – it seems aeons ago – the airline industry had spearheaded the adoption of innovative technologies to build its business globally. Today, the industry that pioneered the use of computing power and networks as early as in 1960s to...

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Who do we serve?

Consider a scenario: You walk into an airport, checkin your bags, collect your boarding pass and then head to duty free or perhaps for a quick bite. Suddenly your phone beeps with an SMS that gives you a discount coupon to use at KFC for their signature...

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The “price” of airline pricing schemes

  Technology has been the impetus for many of the most innovative changes in airline management in the past 50 years, including the advent of central reservation systems, the development of automated scheduling systems, and the observed dominance of...

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Next-Gen Travel: Are You Ready?

  Travel is changing. The way we travel and interact with the ecosystem is undergoing a dynamic shift – look around, mobile boarding pass, trusted traveler programs, automated baggage drop are some of the latest advancements in making the journey a bit...

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