Analyzing flight efficiency vs. traffic inefficiency

There is a definite buzz around this nowadays: two large airlines this week announced the signing of a comprehensive service to analyze their flight operations efficiency and deliver savings – Qantas and Southwest. The service they signed up for is identical in that it looks at opportunities in real-time for a flight to optimize its […]

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Who wants to buy predictive analytics?!

Earlier this year our team was working with a couple of large airline clients, pitching some cool analytics software that would predict traffic and weather en-route in airspace or for landing at airports: it would crunch several terabytes of historical data plus real-time feeds and allow airline staff make smarter decisions about flight routes, fuel […]

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Self-Service – the 15 minute discussion.

A new CEO joined the airlines. After settling in for the first month, he called a meeting with his CIO, CCO & CMO to discuss self-service as he had been receiving a lot many complaints. Here is how the discussion went. CEO: Take me through the self-service story of our airline. CIO: Since we wanted […]

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A peek into future of Airports and role of CIO

We keep talking about airports of the future and everyone has a different interpretation of it. While the interpretation may vary, I believe that it centers around 3 themes. The questions that airports need to answer over digitization of their airport around these themes will probably provide them with most of their answers. 1. Processing […]

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GHN Perspectives Article – – Global Hotel Network

See my editorial in this month’s GHN Perspectives article from Global Hotel Network. http://www.globalhotelnetwork.com/SF/2012/04a/gregland34/ GHN Perspectives Article Global Hotel Network (globalhotelnetwork.com) is the industry hub for news and views from hotel group CEO’s, CIO’s and global thought leaders in hospitality. I currently serve on the GHN Thought Leadership Committee.

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Making Summer Air Travel Less Stressful With Big Data And Mobile Technology

Seamless air travel. It’s not an oxymoron. It’s what everyone wants this summer as they head off for vacation. No delays, no stress, and no wondering if you’ll make your next flight. In other words, the way air travel should be. This summer, U.S. airlines will carry 222 million passengers, an increase of 4.5 percent […]

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Caution! Errors ahead…

To err on the side of caution is an interesting philosophy.   It gives you a snug feeling of purposeful self-righteousness, a reassurance that you are safe from peril by a good measure. While that is great, there is a problem. Which is, an error on any side is still just what it is: an […]

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Self-service – Speed versus passenger experience..or both!

A new CEO joined the airlines. After settling in for the first month, he called a meeting with his CIO & CMO to discuss self-service check-in as he heard a lot of complaints. Here is how the discussion went. CEO: Take me through the self-service story of our airline. CIO: Since we wanted to go-live […]

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How IOT will change the logistics paradigm.

Circa 2020. It is 1730 hrs. It’s a Friday. The Operations Director (call him James) of a large multi-national logistics & supply chain organization. Today, he is very pleased that his entire logistics process is working like well-oiled machinery. From his operations center he can see that there are no exceptions being reported across the […]

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Who let the passengers out?

I was traveling to Canada from Mumbai last week and saw a surprising change. When I checked the flight options, after nearly 7 years, European airport were listed as transit points and I got more flight options. I was quite surprised that has quietly Europe lifted the stringent law that requires visa for transiting through […]

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The evolution of self-service in the travel industry

Arne Sorensen, the esteemed CEO of Marriott International, makes several great points about the importance of transparency in travel in his recent linkedin post for #MyIndustry, but I fear we are, as an industry, missing the broader implications of the drive to heap more information (and analysis) in the hands of travelers. Yes, self service and […]

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Are you connecting with your Customers??

Travelers want to interact with travel providers through their own devices and in the channel they choose. That means all travel companies must be ready and able to interact and respond to that customer back through the same channel. What does it take?? Digital. Data. Mobile. Read more about this in our whitepaper from IBM’s […]

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