Personal Tour Guides, powered by IBM Watson

This past Thursday, the National Football League (NFL) started its long-awaited season.  In the NFL, 32 teams compete every year to win the prized Super Bowl trophy. The two final teams fight tooth-and-nail to claim the renown as the best football team in all of the world, and the night is capped off with a […]

Continue reading

Adjusting to Change in the Travel Industry

The sharing economy on the rise In the travel industry, the imperative to provide a differentiated travel experience for consumers seems to grow by the day, as is evidenced by a new study conducted by Allianz Global Assistance. When polling travelers in the US, the study revealed that the willingness of travelers to opt into […]

Continue reading

Fighting The Cloud With The Cloud

We may look back at 2016 as the year of digital disruption. Although digital disruption existed before 2016, this year could be remembered as the year where the term gained both awareness and fear in the minds of business executives. As I mentioned in a previous blog post, C-level executives feel threatened by disruptors because […]

Continue reading

10-Second Bot Booking: Car Rentals

I’m dreaming of bots, specifically travel-booking bots. Why? I travel. A lot. Every week a couple cities. Often Atlanta or Chicago. Next week Tampa. I know these cities. I know the airports and rental centers. I know the hotels and how to get there. This is the norm for a business traveler. From the outside […]

Continue reading

IBM Watson is Changing Travel in Ways Nobody is Expecting

IBM Watson Is Changing Travel in Ways Nobody’s Expecting. Get your insights from our latest post! Discover how IBM Watson and cognitive are redefining Boundaries for the C-suite The Rise of Design Thinking For the last five years, IBM has strived to reinvent itself as a cloud computing and cognitive platform company to support its large enterprise clients as they shift their operations online, […]

Continue reading

Insights from the IBM Global C-suite Study – The CIO Perspective

What does the C-suite study unveil in today’s digital economy? A few short years ago, C-level executives at companies in various industries, including travel and transportation related businesses, felt that they could see emerging market threats and react appropriately to them. In today’s digitized world, by contrast, boundaries between industries are disappearing, and C-level executives […]

Continue reading

Cognitive solution for Hospitality by IBM and Hilton Worldwide

The future is a cognitive solution, trust us! Across the hospitality industry, everyone is focused on enhancing the guest experience. But the guest is also wanting a unique experience with each stay, and the ability to configure each stay to match the purpose for that trip – whether it be for business, leisure, traveling alone, […]

Continue reading

Will ‘Blockchain’ be a Disruptive Force in the Travel and Transportation Industry?

First of all, what is a Blockchain? A blockchain is a public ledger (computer file for recording and totaling economic transactions) of all Bitcoin (virtual currency) transactions that have ever been executed. The technology generated quite a bit of interest amongst business leaders at the recently concluded World Economic Forum at Davos. In fact, a […]

Continue reading

The Travel and Transportation Industry is at an Inflection Point

It is truly an honor and privilege to assume the role of General Manager, IBM Global Travel and Transportation Industry. As a former client of IBM and a passionate champion of re-inventing and transforming the travel and transportation industry, it is my pleasure to serve our clients and the industry in this capacity. I will […]

Continue reading

Welcome to Dee K. Waddell – IBM’s New General Manager Global Travel & Transportation Industry

I’m very pleased to announce that Dee K. Waddell has joined IBM Corporation, as General Manager for Global Travel & Transportation Industry. Dee comes to IBM with deep and extensive leadership experience in the Travel and Transportation industry, having served in senior business and technology global leadership roles at Amtrak and United Airlines. Most recently […]

Continue reading

Did you know that 67% of travel loyalty program members would switch for a better deal?

What truly drives travel loyalty?? Download and Read our new study on travel loyalty from IBM Institute for Business Value. Click here to read the IBV Study Executive Report “Travel Loyalty – Discount Discontents”

Continue reading

Beijing: International hub in the making?

Sitting at a terminal gate in the Beijing Capital airport last week was to me, like meeting a rock star: the second largest airport terminal in the world, the busiest Asian airport, and the second busiest in the world. While that is hugely impressive, Beijing still falls short of being an international hub: most of […]

Continue reading