Cognitive Computing

Beyond bots and robots – Exploring the unrealized potential of cognitive computing in the travel industry

Beyond bots and robots: Exploring the unrealized potential of cognitive computing in the travel industry Based on a survey of travel and transportation executives, we developed a vision for the industry’s cognitive future and recommendations. Here’s a preview of this new IBM study: Did you know that 41% of travel companies plan to start their […]

Cognitive Computing

WoW Your Customers With Watson

  As I reflect on World of Watson and start to imagine the possibilities for Watson in the Travel and Transportation Industry, I quickly concluded that the possibilities are endless.  The opportunities for your organization to leverage Artificial Intelligence to make your business smarter, more nimble, and more competitive is incredible. We witnessed real world […]

Airlines

Millennials have reached the skies

Millennials have taken over the skies.  Oh yeah… It’s ours now. Millennials mean business (travel) The study results are in, and millennials are currently undergoing more business travel than any other generation.  That’s right — according to the Portrait of Business Travelers from MMGY Global, millennials took an average of 7.4 business trips in the […]

SEA Plans More Resilient IT Infrastructure

Airports are continuing to transform, preparing for an estimated double in travelers by 2035. SEA, a leading Italian airports operator, has announced a seven-year service agreement that consolidates and manages IT infrastructure on a hybrid IT environment that integrates the IBM Cloud. The decision reflects airport operators’ need to be more agile and responsive by better […]

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Personalizing the Digital Guest Experience

Cognitive Computing and the digital guest experience. See my feature article published today on Global Hotel Network at the LINK below. Earlier this year, IBM’s Institute for Business Value surveyed global travel and hospitality executives on the topic of cognitive computing and we found that the industry is just starting to explore this transformational technology. […]

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10-Crucial Facts That Travel & Transportation Companies Must Know About the EU General Data Protection Regulation

As the Trump Presidential Administration brings about real regulatory reform – for every one, new regulation issued, at least two existing regulations must be targeted for elimination – European Union politicians are readying themselves and companies worldwide for the seemingly immensely impactful General Data Protection Regulation, a.k.a. GDPR. This looming order prescribed by EU government […]

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3 Hints that Your Travel or Transportation Company May Benefit from Blockchain

Buzzwords abound in the Information Technology landscape and “blockchain” will continue to add a major theme to the teeming jargon. A lengthy breakdown of what blockchain is will not follow. What you will, however, get from reading further are some ideas of how this seemingly intricately complex system can help create more efficiency to business […]

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How to Heighten Your Security in the Travel and Transportation Industry

If you are searching for advanced security measures that can potentially: Lead to Quicker Response Times Help Prevent Personal Security Incidences Find Suspects Faster Search Hundreds-of-Millions of Events Rapidly Reduce Investigative Time By As Much As Tenfold Then IBM Intelligent Video Analytics is an option to add to your company’s protection programs. Heighten Travel and […]

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How To Create Differentiated Guest Experiences & Reduce Operational Costs

Today’s travelers have come to expect service that is personalized, digital, and often instant. Airlines are rapidly adopting consumer analytics, mobile and social technologies to deliver seamless digital interactions and improve passenger loyalty. Airlines therefore need to create differentiated guest experiences, whilst streamlining operations and costs to maintain competitive advantage. Mishandled bags cost the global […]

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The Ultimate Ground Transportation Solution

Here is a distressing fact: on average, a traffic accident occurs every 5.4 seconds in the United States. That’s over 5.7 million per year. Weather related traffic accidents occur nearly every 26.3 seconds, comprising roughly 22% of all vehicle crashes. Hence, traffic accidents are an unfortunate occurrence. Included in the possibility of having one of […]

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Will Conditions Turn More Favorable and Allow Airlines to Soar?

Global economic conditions, foreign exchange rate fluctuations, extensive government fees and taxes, environmental regulations, jet fuel prices, fixed asset utilization, intense competition, weather disruptions, mechanical difficulties, IT infrastructure obsolescence, security. These are some of the challenges faced by the adventurous and lionhearted airline industry participants. Those daring to venture into this energetic and ultra-important industry […]

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5 Top 2016 Highlights from the Travel and Transportation blog

2016 was a year to forget for many Travel and Transportation companies. These industries have spent much of 2016 strategizing how to fight off disruption within their industries, and, outside of the industry, the world is rife with uncertainty, from unstable economies to unforeseen political developments. I recently penned a blog on how uncertainty recently inconvenience my […]

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Reduce Travel Uncertainty in 2017

Here’s a 2017 resolution for any and all companies associated with the Travel Industry — reduce uncertainty. To flight delay or not to flight delay? A little over a week ago, I was experiencing a small degree of heartburn at the hands of an unnamed airline. Alright, I’ll admit, it wasn’t technically the airline’s fault, but […]

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Hotel Differentiation through Technology and Entertainment

Customer experience is vital in the hotel industry, and I’ve previously written about how some hotels are going above and beyond to differentiate themselves from other lodging destinations. In 2016 and moving into 2017, consumers want new, shareable experiences and/or more “bang for their buck.” Well, the good news is, hotels don’t need human refrigerators, IV bars […]

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AI in Tourism: Let the IBM Cloud Show You Around the City

Similar to a project that we recently saw launched from sunny Orlando, the UK’s largest tour operator has decided to take the plunge, tapping into artificial intelligence (AI) to create a virtual chatbot tour guide. And the sky is, quite literally, the limit. IBM Watson and IBM Cloud Weighing In on Travel Plans Thompson, part of TUI UK & […]

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