Communications Service Providers

Reinventing Networks – Cognitive Service Operations

Cognitive Service Operations – Bringing cognitive and service innovation together with network operations to drive value in cloud-based networking! What a great opportunity this has been to take a glimpse in this series at unifying operations support systems (uOSS). We’ve touched on two of three key areas and now we get to talk to a […]

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Reinventing Networks: Service Lifecycle Management

“To unify or not to unify OSS….. is there an option?” Reinventing networks in a virtual age requires rethinking the operation support system (OSS).  It requires a unification of OSS.  The keystone driving this unification is the focus on the life of a network service or the service lifecycle and the management of it throughout […]

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First-Mover Advantage for Telecoms Embracing IP Services

Recently, I have been spending time with carriers and service providers (CSPs) discussing plans to transform from legacy TDM (Time Division Multiplexing) services to Internet Protocol (IP) based services in the future.  Telecoms Embracing IP Services is necessary because: •    The cost of maintenance. Both the parts and people who understand legacy equipment are making […]

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Reinventing Networks: Commit, Adapt, Innovate

“Commit, adapt, innovate”….sounds very avant-guard, techie and leading edge.  However, over the holidays at the end of the year I was able to take some down time enough to get to the point of simply being able to find a moment or two to read, ponder, and ‘connect dots’.  I sometimes find reading in  completely […]

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Cloud-based networking transformation: Enabling a foundation for network virtualization

While clients are moving into production with the network transformation coming from the technology shift with Network Functions Virtualization/Software Defined Networks (NDF/SDN), they notice that this is more than a technology implementation.  As we review with more clients how they are moving beyond Proof of Concept (POC’s) in the world of enabling cloud-based networking with […]

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Customer Experience Strategies Made Simple

Customer experience continues to remain one of business’ perennial Georgian knots. For those few companies that manage to find an insight the rewards are substantial but sadly, for many companies, these rewards remain frustratingly out of reach. In this article we will overview some of the surprisingly simple but all too uncommon methods that have […]

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Improving customer experience: 5 ways to impress the customer

Here are five proven ways for communication service providers to provide better customer experience that can also resonate for broadcasters and media companies. However, first and foremost it is important for Communications Service Providers and Media and Entertainment firms to make sure they are doing a good job at meeting customer expectations particularly with respect to […]

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The IBM Telecom Solutions Labs – how can CSPs leverage IBM’s innovation power?

The IBM Telecom Solutions Labs are part of IBM’s continued investment in solutions for Communication Service Providers (CSPs). Two global labs, each running a hybrid cloud environment, provide the technical basis for solution development and testing. In addition, we can spin up local satellites of the labs to address localization requirements. The IBM Telecom Solutions […]

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Dynamic Operations in the Cognitive Era for Telecom Providers

Recently I watched a delightful exchange between Bob Dylan and IBM Watson, see it here. And it reminded me of one of the Minnesota native’s early songs, ‘The Times They Are A-changin’. In the fast-paced dynamic world we live in today, communications service providers (CSPs) face many challenges as they look to generate more revenue […]

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Telco and IoT: Platform, Channel, Medium

A few weeks back I wrote a piece about Big Data and the Internet of Things, and suggested I’d return to the theme to figure out – once we’ve collected the data from all the different sources – how telcos can apply it, how to use it, and how to build businesses from it. Well, […]

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Big Data and the Internet of Things

The Internet of Things has the potential to drive incredible innovation in the way we live our lives. That I can know about remote things, like smoke detectors, and security cameras, and healthcare devices, and cars, wherever I am in the world, is really useful. That these things can have programmed understanding to react is […]

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The Importance of Audience Analytics in Media and Entertainment

A new battle-ground has emerged in the Media & Entertainment (M&E) industry and it revolves around audience insight.  This industry is going through a rapid evolution in which customer engagement has moved to the forefront and is disrupting business models.  High-quality content is still paramount to winning in this industry, but now customer analytics has […]

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