Turning Social Business into Serious Business – CSPs have only just begun!

It’s interesting to realize that – when you think about social business and about Twitter, Facebook, LinkedIn and the likes – the telecommunications network is THE platform on which all the social business is conducted. So there should be enormous...

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M2M. What’s changed to make it big news? (Part 2 of 2)

Machine-to-Machine. What's changed to make it big news? (Part 2 of 2) M2M has been around for quite some time. This article looks at what's changed to make M2M big news. Part 1 of this article looked at Single...

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Big Data for Telco Use Case 1: Using Real-time Contextual Marketing to Reduce Churn

In my last post, I wrote about the challenges   faced by CSPs and how emerging Big...

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M2M. What’s changed to make it big news? (Part 1 of 2)

Machine-to-Machine. What's changed to make it big news? (Part 1 of 2) This is the third article in a series on M2M.   In the first article in this series I offered a definition of M2M and in the second article I outlined...

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At the Edge of Data – Mobile Mist

I renewed my iTunes Match subscription recently and with it being my only subscription mobile cloud service, it started me thinking about why that was. Why don’t I pay for more mobile cloud services? What is stopping me from using them in my work or home life?...

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Telco and the Mobile Advertising Ecosystem

The advertising world is changing, and - potentially - the telecommunications industry could have a lot to say about it.  This isn't merely about mobile advertising, though that's undeniably a part.  It is about the entirety of the online advertising...

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Machine-to-Machine – M2M. Is it new?

Machine-to-Machine. Is it new? In my first article in this series I offered a definition of M2M.   We're seeing significant telecommunications industry focus on M2M due to the forecast growth in the number of M2M endpoints...

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Telecom Analytics: The Difference between Social Networks and Social Media

Many CSP’s around the world are asking about social network analytics and about social media analytics, and many folks think these things are the same thing.  Well, they’re not.  Social Network Analytics allow you to understand people’s...

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Why act on Big Data and why now?

We as consumers of communications services have irrevocably changed the way we communicate with the world.   Supported by increasingly sophisticated smart devices and applications that make it easy to create our own content and view content from...

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Product Knowledge Hub

  As consumers turn into sophisticated users of technology and the marketplace becomes specialized, the product knowledge seldom belongs to one organization. Take Google’s Android phone as an example, as Google provides the operating system while a cell...

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M2M is a Big Market! But what is M2M exactly?

  In the last ten years or so, hundreds of millions of people worldwide have picked up and started to use mobile phones for the first time.   The rate of adoption of cellular communications services has been significant and unprecedented but...

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Shopping and Telecommunications

 A number of years ago, we were doing some work in collaboration with the Telemanagement Forum and one of our business partners Amdocs, mapping business processes to consumer behaviour.  In essence, we were trying to interpret what an...

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