What being a Global CSP really means

Global communications service providers (CSPs) have not escaped the industry trends of declining profitability and revenue growth. The negative profit and revenue growth trends are creating pressures for global CSPs to better manage costs and reap benefits from economies of scale. The critical question and call to action for them is how to arrest this […]

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Social Data: The Joy of Sharing

One of the big themes of 2013 was a shift towards data sharing models in wireless markets (Social Data).  In essence, if I buy a $10 data package with 20GB of data, I can share 2GB with my friend – on the same network – who’s just run out of credit / data.  There are […]

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The customer-activated CSP Part 1: What CSPs are telling us!

Telecom CxOs foresee major changes in the business landscape in the next three to five years. They expect to reframe their approach, shifting to more collaboration and open business models with customer and partners. IBM’s recent survey, of 218 CxOs of communications service providers (CSP) in more than 50 countries, revealed three key themes that […]

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IBM Big Data Brunch – Episode 2: Customer Experience Management Index – Putting the Customer at the Heart (and in the Wallet) of the Telco

The IBM Big Data Brunch series is dedicating its October episode to the Customer Experience Management Index. This live Google+ Hangout will take place on October 24 at 10 am EST/3 pm UK time. Customer Experience Management Index – putting the Customer at the Heart (and in the Wallet) of the Telco Live network data […]

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Big Data, Epistemology, and IBM Watson

Scottish Law has always been a puzzle to me.  There are some odd and arcane aspects to it that seem more in keeping with Masonic ritual than public justice, yet they persist to this day.  Take the Society of Writers to Her Majesty’s Signet, an organization of Scottish solicitors that had some special privileges since […]

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Telecommunications and the Future of Commerce

When we think about commerce and trade, we often think about retail and wholesale.  Retailers buy from wholesalers, who buy from producers, and the world keeps spinning on its axis.  But if we go way back – not that long really, maybe two or three hundred years – there were neither retailers nor wholesalers.  There […]

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Why Telcos Are Like Zombies (The Old Ones)

There was a time when zombies didn’t run.  You know, the Night of the Living Dead zombie, or I Eat Your Skin (not seen it? Go on – it’s dreadful!).  But then, suddenly, Danny Boyle does 28 Days Later, and most recently with World War Z, zombies start running again, really, really fast.  I don’t […]

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A new web series on Big Data: The IBM Big Data Brunch Series – Episode 1: Big Data Implementation and Adoption in Telcos

In the last few months, I have been meeting with a number of CSPs who are just beginning their Big Data journey. They are looking to first of all understand what Big Data means to them, what their peers are doing with Big Data and also understand what best practices exist around ensuring business outcomes […]

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Data Monetization: Telco’s Bit-Pipe Dystopia, Cloud and the Redistribution of Value

There are cynics who would argue that cloud is ‘merely an architecture’,  just another name for Internet stuff.  Oracle’s Larry Ellison once said “I can’t think of anything that isn’t cloud computing!” In one sense, you could see his point.  Computing has certainly been distributed for some time now.  Even in POTS, the architecture for […]

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How storytelling can make your Marketing Execution better

We all love a good story. A good drama, an adventure, a romance, a tear-jerker – we all want to know what happens in the end. Does he get the girl? Does she find the treasure? Do they win the to...

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Binge Viewing and Customer Engagement: Yellow Pages Redux

As Netflix released the complete first season of its home grown series House of Cards in one fell swoop, the...

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At the Edge of Data – The Next Picasso

Increasingly in telecommunications we talk about software defined radios and switches and we are now laying out standards for software defined networks. The same happens every day in IT as general purpose hardware and better software replace custom systems,...

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