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Changing a Fortune 500 Company’s Enterprise Workforce Model Today, not in 2020: A C-Suite interview with Dr. Frida E. Polli, Co-founder and CEO of Pymetrics, Inc.

Preface:  According to the World Economic Forum, “Developments in genetics, artificial intelligence, robotics, nanotechnology, 3D printing and biotechnology…are all building on and amplifying one another. This will lay the foundation for a revolution more comprehensive and all-encompassing than anything we have ever seen”. [1]  But while some firms continue to dabble with proof of concepts, […]

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Telco & Retail: An Opportunity to Lead by Example

Often CSP’s will turn to traditional retailers, wondering about how to unlock their secrets of Customer Experience.  That interest is growing especially in these days of focus on enhanced digital experiences.  CSP’s will often look to market leaders like Northface, Target, Apple, Lululemon – and many others.  There is an irony in this.  As retailers […]

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Reinventing Networks – Cognitive Service Operations

Preface:  According to the World Economic Forum, “Developments in genetics, artificial intelligence, robotics, nanotechnology, 3D printing and biotechnology…are all building on and amplifying one another. This will lay the foundation for a revolution more comprehensive and all-encompassing than anything we have ever seen”. [1]  But while some firms continue to dabble with proof of concepts, […]

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Top Three Playbook Ideas for CIOs: An interview with Professor Lynda M. Applegate of the Harvard Business School

Preface: Per IBM’s 2015 C-Suite study, “…CxOs believe technology and market factors are by far the biggest of the various external forces buffeting their organizations. CEOs put technology at the top of the list, as they have for the past four years. But now, for the first time ever, the other members of the C-suite […]

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Imagine Magic

That’s what I did a couple of weeks ago at the Sales Champions workshops in Cupertino, CA.  With Apple.  And IBM.  We imagined the magic that we will create in the market.  The magic of doing something that has never been done before.  Re-inventing the way work gets done.  Redefining the mobile enterprise.  Taking analytical […]

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