Telecommunications

What do consumers expect from 5G entertainment?

Internet technologies have resulted in a proliferation of streaming video platforms, offering consumers an alternative to broadcast and cable TV and posing a major threat to those traditional industries. Subscription streaming services are all the rage now. It gives consumers more options than ever, with an array that includes OTT players (e.g., Netflix), major movie […]

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Stopping Scams is not a Technology Challenge

Don’t give money to strangers! Australians are being scammed and are losing money.  Somehow when a stranger calls and says, “We’re the Tax Office, you owe us money.  Pay up. With iTunes cards,” people who ordinarily perform and function well in everyday life hand over money to strangers.   What’s the trick? Part of the conman’s […]

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What if you could operate 10x faster at half the cost using cognitive RPA?

Internet technologies have resulted in a proliferation of streaming video platforms, offering consumers an alternative to broadcast and cable TV and posing a major threat to those traditional industries. Subscription streaming services are all the rage now. It gives consumers more options than ever, with an array that includes OTT players (e.g., Netflix), major movie […]

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The future of video is here — and it’s driven by artificial intelligence

Artificial Intelligence (AI) has the potential to revolutionize video, from acquisition through production and distribution to a better engagement and more personalized viewer experience. Maybe the true game-changer for video is the hyper-personalized user experience that wouldn’t exist without AI. IBM’s latest media report highlights how AI let broadcasters and other media companies engage with […]

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AI: Here Now and Delivering

Machines that think! AI was on the cover of Time Magazine with an image showing Rodin’s statue ‘The Thinker’ embodied as circuitry in a microprocessor.  It was the late 1980s and AI was an exciting field, promising to solve a whole new range of problems.  I had just joined the workforce with a major in […]

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Enforcing accountability in media

The digital transformation of the media and entertainment (M&E) industry has resulted in dynamic and evolving ecosystems that have become increasingly complex and have introduced new challenges in the area of digital rights, advertising and digital fraud. Blockchain technology can help address these challenges. It has the potential to better manage media assets – such […]

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IBM recognized as operations leader for seventh consecutive year

IBM has been named a leader in the 2018 Gartner Magic Quadrant for Operational Support Systems. Gartner explored major vendors that sell end-to-end OSS communication service providers in the global marketplace and IBM improved its position as a leader for our completeness of vision and continued execution. This is the seventh consecutive year that IBM […]

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Zero touch is not an option at any level

Zero touch operations for today’s networks and the emerging world of virtualized networks is as much about people and process as it is about technology. Today’s emerging networks are increasingly complex, and they can’t function simply by extending the practices of yesterday’s network operations. More and more, we are finding that clients are challenged to move beyond Day 0 deployment […]

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The race to scale network virtualization through automation is accelerating

Telcos, buckle up: The race to bring virtualized networks to scale is speeding up. The idea of network function virtualization first emerged in 2012 as a way for telcos to meet rising demand for bandwidth, cut down costs, and speed up delivery of new services. But for the most part, implementations have been slow and […]

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Winning customer loyalty with conversational agents

Of the service experiences we love to hate, communication service providers (CSPs) frequently top the list. From the thoughtless to the painful, those experiences burn lasting impressions into our feelings for our service providers. Our expectations as customers have shifted. Digital disruption has meant that our questions can be answered instantly, our problems resolved before […]

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2018 will be a banner year for ONAP

In the ongoing campaign to meet insatiable bandwidth demand, a telecom company’s best friend is network function virtualization— an initiative designed to lower costs and quicken the delivery of new services. As more carriers and vendors explore moving their network functions from traditional hardware-based appliances to cloud-based software, the question of how best to implement […]

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Endurance Walkers Won’t Win the Race

A few months ago I visited The Hague to attend the SDN NFV World Congress during which time I also had the pleasure of speaking with Martyn Warwick from Telecom TV. We had a rich discussion and touched upon many of the issues faced by Telecom companies, but there is one encapsulating thought that I’d […]

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