Communications Service Providers

Stopping Scams is not a Technology Challenge

Don’t give money to strangers! Australians are being scammed and are losing money.  Somehow when a stranger calls and says, “We’re the Tax Office, you owe us money.  Pay up. With iTunes cards,” people who ordinarily perform and function well in everyday life hand over money to strangers.   What’s the trick? Part of the conman’s […]

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Omni-Channel Commerce for CSPs

A friend of mine told me that they had bought a new couch and put the old one in the basement.  When the spouse came home, seeing the old couch in a new place and said “we really need to spruce up this basement to go along with that couch”.  The project was ultimately handed […]

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Outthink the network with the help of Dynamic Operations

Don’t give money to strangers! Australians are being scammed and are losing money.  Somehow when a stranger calls and says, “We’re the Tax Office, you owe us money.  Pay up. With iTunes cards,” people who ordinarily perform and function well in everyday life hand over money to strangers.   What’s the trick? Part of the conman’s […]

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Cloud-based networking transformation: Enabling a foundation for network virtualization

While clients are moving into production with the network transformation coming from the technology shift with Network Functions Virtualization/Software Defined Networks (NDF/SDN), they notice that this is more than a technology implementation.  As we review with more clients how they are moving beyond Proof of Concept (POC’s) in the world of enabling cloud-based networking with […]

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Communications CxOs – Open for business, but not bold in being market pioneers

We surveyed 295 top executives from the Communications industry for our latest C-suite Study, and wondered how they differentiate from other CxOs. So how do they differ from CxOs in other sectors? Convinced about convergence Communications CxOs say the biggest trend reshaping the business landscape is industry convergence. They also think the “anywhere” workplace will […]

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The IBM Telecom Solutions Labs – how can CSPs leverage IBM’s innovation power?

The IBM Telecom Solutions Labs are part of IBM’s continued investment in solutions for Communication Service Providers (CSPs). Two global labs, each running a hybrid cloud environment, provide the technical basis for solution development and testing. In addition, we can spin up local satellites of the labs to address localization requirements. The IBM Telecom Solutions […]

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The Telecom CMO as the custodian of the Customer Experience

According to the latest C-suite study of the IBM Institute for Business Value, two-thirds of global CMO’s believe that the single greatest business challenge that they currently face is industry convergence, as disruptive technologies break down barriers to entry that once existed between formerly distinct industries. This is particularly true for the communications industry that […]

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Moving towards Edge Computing

In this article I look at the emerging area of Edge Computing: how the compute power of decentralised Edge devices will be open and not only run apps, store content and data and host virtual networks, but also enable new and novel experiences by being autonomous and able to collaborate with each other. The ‘Edge’ […]

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The Cognitive Journey in the network has begun. It’s time to Outthink the Network

The network is virtualizing – and so the Cognitive Journey has begun. A few years ago we talked about NFV/SDN “science projects” going on and how the functions of the network could virtualize and be dynamically linked together reducing time, effort and speeding to market rapid innovation. The shift has occurred and many vendors are now having […]

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Outthink Threats in Telecom and Say Yes to Innovation

With mobile everywhere so is the digital disruption. Service providers are moving digital with all the services, customer experiences and even the fabric of the network itself to stay ahead of the disruption. But what is happening to security and risk in this new world? How can service providers rethink threats in telecommunications? The lines of the […]

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Another C to the CSP: The Communication Service Provider And Cloud

Many Communication Service Providers (CSPs) see in cloud a growth opportunity with enterprise customers. Cloud is indeed promising but the route is steep: Global cloud players leverage world-wide scale to keep up a constant stream of innovation and competition – in prices, catalog breadth and customer experience. Demand is moving up the stack: Enterprises look […]

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How to differentiate when all providers become digital? Cognitive is the answer!

Without question the majority of communications service providers (CSPs) have started their journey to become digital companies. And yes, becoming digital is important to remain relevant in the future. But when all providers have become digital companies, who wins? Becoming digital is not a destination, it is a foundation. What will differentiate a CSP is […]

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