Jordan Teicher

Don’t count out the incumbents just yet

The digital giants’s industry disruptions may be making headlines, but many of the more than 12,800 executives of incumbent companies surveyed in IBM’s newly released Global C-suite Study are fighting back—and some are packing quite a punch. The key is that these incumbents aren’t simply digitizing their businesses. Instead, they’re responding to massive changes in […]

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The race to scale network virtualization through automation is accelerating

Telcos, buckle up: The race to bring virtualized networks to scale is speeding up. The idea of network function virtualization first emerged in 2012 as a way for telcos to meet rising demand for bandwidth, cut down costs, and speed up delivery of new services. But for the most part, implementations have been slow and […]

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Winning customer loyalty with conversational agents

Of the service experiences we love to hate, communication service providers (CSPs) frequently top the list. From the thoughtless to the painful, those experiences burn lasting impressions into our feelings for our service providers. Our expectations as customers have shifted. Digital disruption has meant that our questions can be answered instantly, our problems resolved before […]

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2018 will be a banner year for ONAP

In the ongoing campaign to meet insatiable bandwidth demand, a telecom company’s best friend is network function virtualization— an initiative designed to lower costs and quicken the delivery of new services. As more carriers and vendors explore moving their network functions from traditional hardware-based appliances to cloud-based software, the question of how best to implement […]

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