John Daley

Telco & Retail: An Opportunity to Lead by Example

Often CSP’s will turn to traditional retailers, wondering about how to unlock their secrets of Customer Experience.  That interest is growing especially in these days of focus on enhanced digital experiences.  CSP’s will often look to market leaders like Northface, Target, Apple, Lululemon – and many others.  There is an irony in this.  As retailers […]

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