VP and Chief Technology Officer, Global Telecom Industry at IBM

Four Ways Telecommunications Carriers Can Identify Transformation Opportunities

I made a mistake. I admit it. I have learned from it and will endeavor to fix it. What did I do? I let my customer down. Recently, I received a Request for Proposal (RFP) from an operator to take over one of their legacy services. The time-division multiplexing (TDM) service relied on old network […]

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First-Mover Advantage for Telecoms Embracing IP Services

Recently, I have been spending time with carriers and service providers (CSPs) discussing plans to transform from legacy TDM (Time Division Multiplexing) services to Internet Protocol (IP) based services in the future.  Telecoms Embracing IP Services is necessary because: •    The cost of maintenance. Both the parts and people who understand legacy equipment are making […]

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Customer Experience Strategies Made Simple

Customer experience continues to remain one of business’ perennial Georgian knots. For those few companies that manage to find an insight the rewards are substantial but sadly, for many companies, these rewards remain frustratingly out of reach. In this article we will overview some of the surprisingly simple but all too uncommon methods that have […]

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Improving customer experience: 5 ways to impress the customer

Here are five proven ways for communication service providers to provide better customer experience that can also resonate for broadcasters and media companies. However, first and foremost it is important for Communications Service Providers and Media and Entertainment firms to make sure they are doing a good job at meeting customer expectations particularly with respect to […]

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Ad blocking: The service provider’s dilemma

Ad blocking software poses a particularly interesting dilemma for carriers and service providers. On the positive side, you have the argument that very popular advertisement-funded applications such as Facebook, Google, Snapchat, Instagram etc. all generate traffic and data usage, which translates into revenue for operators. The downside is that advertising, particularly video advertising, significantly increases […]

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