Global Industry Leader in Telecommunications, Media & Entertainment at IBM Global Business Services

Reinvention is No Longer a Choice, It’s a Survival Skill

The barriers between industries keep falling and the game keeps changing. Today, companies are defined by the experiences they create, and are held to ever increasing expectations by their prospects and customers. Leaders confront these challenges by reinvention — creating a continual edge for their company.  You bring the inspiration and need for continual improvement. […]

Continue reading

CIOs know it

I’ve written here about key growth plays for CSPs. We know that current technologies make entirely new strategies possible. We know that customers demand innovative services and products, and are willing to pay for them. Here’s a growth play that can unleash the potential of high value customers and services to increase revenue and create […]

Continue reading

Reinventing the CSP enterprise: Growth plays for today

Changes driven by market, regulatory, and economic megatrends in the information and communications technology (ICT) industry expose new opportunities for CSPs. As industry value chains are disrupted, one megatrend is IT as a service. A two-sided business delivery model can enable CSPs to capitalize on the IT as a service trend. By 2020, the majority […]

Continue reading

New Revenue Sources: The dual case for big data

CPSs are in the enviable position of routinely gathering huge, varied and relevant data volumes about customers, their usage patterns and their experiences. With generally declining revenues and fierce competition from players in and outside the industry, big data insights are used for information about real-time, location-based purchasing behavior, travel patterns, social chatter, fraud prevention […]

Continue reading

Looking for meaning in the Apple + IBM partnership

I had the pleasure recently of attending the announcement of the Apple + IBM partnership. I was thrilled by the positive energy and excitement in Cupertino, California as Ginni Rometty and Tim Cook discussed the new plans. As you’ve probably heard, the deal is based on IBM’s deep enterprise and vertical industry expertise combined with […]

Continue reading

The Customer Experience: Being There

According to an IBM study of nearly 22,000 consumers in 35 countries, in the future, customers expect to spend more to connect to social and Internet sites via their mobile devices, especially in emerging markets and in under-25 demographics.1 Fixed telephony and fixed broadband spending is declining, particularly in mature markets. With consumer choices—and voices—increasing, […]

Continue reading

CSP Global Integration: Bridging the Gap

Growth and revenue-building through international expansion has served a number of CSPs well for more than a decade. However, sustained market changes with generally decelerating revenue and profit growth exposes the need for new approaches. Multi-national CSPs need to evolve into globally integrated enterprises to realize savings and leverage synergies. A truly globally integrated enterprise […]

Continue reading