Media & Entertainment

When Watson Dons Tennis Whites, Wimbledon Fans Rejoice

If Fred Perry were alive today, I have no doubt that the last Englishman to win Wimbledon would be endlessly fascinated – and maybe even honoured – that IBM’s latest version of the tennis tournament fan app has an “Ask Fred” feature. It’s a virtual concierge service that will tell you where to get everything […]

Industry Insights

A Q&A with Andrew Wallenstein, Co-Editor-in-Chief of Variety

At the Variety Entertainment & Technology Summit on May 9th, the magazine’s Co-Editor-in-Chief, Andrew Wallenstein, joined IBM’s Global Managing Director, IBM Telecommunications, Media and Entertainment Industry, Steve Canepa, for a keynote conversation about how the media industry is using cognitive power and real-time consumer data to create a more personalized entertainment experience. I asked Mr. […]

Media & Entertainment

Here’s How We’ve Reinvented the Customer Experience

Back in 2013, author Niraj Darwar pointed out in the Harvard Business Review that so-called “upstream” activities like building bigger factories and finding new, cheaper sources for raw materials ate up too much energy and resources of enterprises. While worth the effort, these activities can and always have been copied quite easily and rapidly.   […]

Top 5 Insights from the Variety Entertainment & Technology Summit

By now you’ve been reading (and watching – check out the video here) the many viewpoints of Steve Canepa, IBM Global Managing Director, Telecommunications, Media & Entertainment Industry. He delivered a keynote address at the Variety Entertainment & Technology Summit in May and we urge you to read more about his presentation. But we’ve distilled […]

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Omni-Channel Commerce for CSPs

A friend of mine told me that they had bought a new couch and put the old one in the basement.  When the spouse came home, seeing the old couch in a new place and said “we really need to spruce up this basement to go along with that couch”.  The project was ultimately handed […]

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Telco & Retail: An Opportunity to Lead by Example

Often CSP’s will turn to traditional retailers, wondering about how to unlock their secrets of Customer Experience.  That interest is growing especially in these days of focus on enhanced digital experiences.  CSP’s will often look to market leaders like Northface, Target, Apple, Lululemon – and many others.  There is an irony in this.  As retailers […]

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Here’s How Blockchain Maintains the Entertainment Dream

If you don’t think the music publishing business continues to change its tune at a rapid clip, consider that the “Father of American Music,” Stephen Foster, died with three pennies in his pocket. Sadly, one of Foster’s biggest hits was “Beautiful Dreamer,” published after his untimely death in 1864. Artists still record the tune to […]

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Four Ways Telecommunications Carriers Can Identify Transformation Opportunities

I made a mistake. I admit it. I have learned from it and will endeavor to fix it. What did I do? I let my customer down. Recently, I received a Request for Proposal (RFP) from an operator to take over one of their legacy services. The time-division multiplexing (TDM) service relied on old network […]

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Managing video growth with quality of experience for a competitive advantage

Many of us can remember a time when television was something you watched as a family and there was not much choice.  It was rare that you watched alone.  I can remember, as a child living in a rural area of the US, receiving television signals via an antenna.  Four channels were good and sometimes […]

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What if Astronauts Wore Augusta Green?

T-minus 10, 9, 8, 7, … Wait just a second. A countdown to a rocket launch set in the rolling fairways of Augusta National, the bucolic golf course that has been home to The Masters tournament for the better part of 85 years? Set amidst the fragrant magnolias and white clapboard cottages of the golf […]

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A Media & Entertainment Alliance Built on Organization

Sometimes in order to get the best Media & Entertainment solutions, look to history for a bit of inspiration. I have a feeling, for instance, that if Alfred P. Sloan were alive today, he would not only approve of the recent announcement of IBM’s partnership with Salesforce.com; he would probably endorse it because it’s all […]

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Uniquely Generation Z Survey Reveals a New Telecom Transformation

Have you read the new the IBM Institute for Business Value (IBV) global survey of 15,600 “Gen Z-ers” – consumers between the ages of 13 and 21? I just finished this must-read piece of research and I can’t help but recall a sci-fi TV show. One episode in particular. There’s a fascinating moment in the […]

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A History-Changing Moment for the IoT – In Case You Missed It

This week the world crossed a threshold that many people going about their daily lives might have missed. That is, the Internet of Things, which has been touted as the greatest development to connect humanity since the internal combustion engine, went officially from theory to reality. The threshold came in the form of an announcement […]

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Reinvention is No Longer a Choice, It’s a Survival Skill

The barriers between industries keep falling and the game keeps changing. Today, companies are defined by the experiences they create, and are held to ever increasing expectations by their prospects and customers. Leaders confront these challenges by reinvention — creating a continual edge for their company.  You bring the inspiration and need for continual improvement. […]

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Reinventing Networks – Cognitive Service Operations

Cognitive Service Operations – Bringing cognitive and service innovation together with network operations to drive value in cloud-based networking! What a great opportunity this has been to take a glimpse in this series at unifying operations support systems (uOSS). We’ve touched on two of three key areas and now we get to talk to a […]

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