Industry Insights

Failure Taught Us How to Succeed

There’s a heartwarming story around the birth of the internet that most might not recall. Common knowledge says the internet – and in many ways the first global network – was created in 1969 by a small team at the Advanced Research Projects Agency Network (ARPANET). Looking back it would seem that the network was […]

Media & Entertainment

When Watson Dons Tennis Whites, Wimbledon Fans Rejoice

If Fred Perry were alive today, I have no doubt that the last Englishman to win Wimbledon would be endlessly fascinated – and maybe even honoured – that IBM’s latest version of the tennis tournament fan app has an “Ask Fred” feature. It’s a virtual concierge service that will tell you where to get everything […]

Industry Insights

A Q&A with Andrew Wallenstein, Co-Editor-in-Chief of Variety

At the Variety Entertainment & Technology Summit on May 9th, the magazine’s Co-Editor-in-Chief, Andrew Wallenstein, joined IBM’s Global Managing Director, IBM Telecommunications, Media and Entertainment Industry, Steve Canepa, for a keynote conversation about how the media industry is using cognitive power and real-time consumer data to create a more personalized entertainment experience. I asked Mr. […]

CSPs are facing a customer service crisis. Here’s what they can do about it.

There aren’t too many industries worse at customer service than telecommunications. Hold times for technical support calls are infuriatingly long. Few services—like paying bills and switching phone plans—are automated. And no communications service providers can claim the ability to deliver the same customer service across channels. Why? For decades, communication service providers wielded enormous power […]

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The race to scale network virtualization through automation is accelerating

Telcos, buckle up: The race to bring virtualized networks to scale is speeding up. The idea of network function virtualization first emerged in 2012 as a way for telcos to meet rising demand for bandwidth, cut down costs, and speed up delivery of new services. But for the most part, implementations have been slow and […]

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Winning customer loyalty with conversational agents

Of the service experiences we love to hate, communication service providers (CSPs) frequently top the list. From the thoughtless to the painful, those experiences burn lasting impressions into our feelings for our service providers. Our expectations as customers have shifted. Digital disruption has meant that our questions can be answered instantly, our problems resolved before […]

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2018 will be a banner year for ONAP

In the ongoing campaign to meet insatiable bandwidth demand, a telecom company’s best friend is network function virtualization— an initiative designed to lower costs and quicken the delivery of new services. As more carriers and vendors explore moving their network functions from traditional hardware-based appliances to cloud-based software, the question of how best to implement […]

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Endurance Walkers Won’t Win the Race

A few months ago I visited The Hague to attend the SDN NFV World Congress during which time I also had the pleasure of speaking with Martyn Warwick from Telecom TV. We had a rich discussion and touched upon many of the issues faced by Telecom companies, but there is one encapsulating thought that I’d […]

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Blockchain in telecom: From concept to reality

Blockchain is currently one of the most talked-about technologies. Across industries, organizations are exploring blockchain’s potential impact in their space and how they can benefit from this emerging technology. The communications service provider (CSP) industry is no exception. The biggest questions for CSPs, however, are “Where is the bang for the buck?” and “Where and […]

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Agile Lifecycle Management

Automation is key to operationalizing network function virtualization (NFV) and software-defined networking (SDN) and achieving the expected benefits such as higher service agility and lower operational costs. As clients make the NFV journey from basic network virtualization to dynamically orchestrating virtual network functions (VNFs) and ultimately to a cloud native network, they will need an […]

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Victorious or vanquished? Why digital reinvention is necessary for telcos!

Through their ubiquitous networks, communications service providers (CSPs) have fueled the expansion and evolution of the digital economy. However, in many respects, CSPs are victims of their own success. By enabling environments in which digital innovation can thrive, CSPs today risk being marginalized or even displaced by organizations and business models from the disruption they […]

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IoT monetization by telcos: Hype or hope?

When we talk to telcos about where they’re going to generate new revenue, almost all of them have the internet of things (IoT) high on their list. IoT is going to be huge after all, with billions of connected devices worldwide. Many telco CEOs have made bold statements about how much revenue they’re going to generate from […]

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Changing a Fortune 500 Company’s Enterprise Workforce Model Today, not in 2020: A C-Suite interview with Dr. Frida E. Polli, Co-founder and CEO of Pymetrics, Inc.

Preface:  According to the World Economic Forum, “Developments in genetics, artificial intelligence, robotics, nanotechnology, 3D printing and biotechnology…are all building on and amplifying one another. This will lay the foundation for a revolution more comprehensive and all-encompassing than anything we have ever seen”. [1]  But while some firms continue to dabble with proof of concepts, […]

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Creating a Cognitive Network

Recently, on a trip to a major Asian city, I found myself working with our driver to navigate a city I did not know in incredibly heavy traffic that made a 5 minute trip a 30+ minute saga.  I knew where we were, I knew where we wanted to be, and using finger pointing, head […]

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The future in media and entertainment is Now – Are you ready?

People are increasingly turning to smartphones, tablets and other mobile and Internet-connected devices to watch video. Our recent survey of nearly 21,000 people across 42 countries confirms that not only are consumers increasingly watching video over the Internet, but they are clearly going mobile, with people using mobile broadband where WiFi is not widely available. […]

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