About The IBM Retail Blog

Enabling the Transformation of the Retail Industry

The IBM Retail blog is a thought-leadership hub discussing multiple facets of today’s retail industry including the latest trends, ideas, topics, findings, predictions and technologies. Hear opinions from prominent thought leaders including IBMers, Business Partners and other influencers.

This blog is managed by Benjamin Baker and Lydia Herrera and follows IBM’s Social Computing Guidelines. Learn more about IBM Retail at ibm.com/retail or contact us.


Featured stories

The Consumer is the Channel: A Cognitive Point-of-View

Learn how you can leverage cognitive computing to engage and differentiate now and in the future.


Marchesa and IBM Watson design the cognitive dress

See how Marchesa partnered with IBM to put a revolutionary spin on the question, “Who are you wearing?”

See the case study >>

The IBM 2016 Global Customer Experience Index

Retailers are failing at meeting customer expectations. See how your organization measures up.

Read the summary >>


Featured Contributors

Patricia Waldron

Patricia Waldron

Global Director, Distribution Sector Industry Marketing, IBM


Steve Laughlin

Steve Laughlin

General Manager, IBM Consumer Industry



Scott Duby

Director, Global Retail Solutions, IBM