Industry Insights

Digital Transformation at the Speed of Customer Experience

Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. From Big Data to IoT to Cloud Computing, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology projects. MBA and Graduate Adjunct Professor, Daniel Newman is a Chicago […]

Industry Insights

Making the Dream of Omnichannel Real with Data and Personalization

Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. From Big Data to IoT to Cloud Computing, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology projects. MBA and Graduate Adjunct Professor, Daniel Newman is a Chicago […]

Industry Insights

AI and Machine Learning: The Key to Managing Data in the Supply Chain

Daniel Newman is the Principal Analyst of Futurum Research and the CEO of Broadsuite Media Group. From Big Data to IoT to Cloud Computing, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology projects. MBA and Graduate Adjunct Professor, Daniel Newman is a Chicago […]

Key takeaways for retailers from IBM’s Global C-suite Study

If you asked an executive a few years ago to name the source of disruption in her industry, she’d likely point to a digitally-savvy newcomer. But in 2018, that’s no longer the case. “As innovative incumbents have become smarter about competing in a disruptive digital age, executives now say they represent more of a competitive […]

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3 Non-Retail Conferences Retail Leaders Should Attend in 2018

Consumers don’t measure retail experiences solely against their past retail interactions.  They compare how they shop with how they share funny videos, get automated, personalized financial advice, or learn to make a new favorite dish.  Why only spend time at retail conferences?  Why not look beyond them for innovation and fresh perspective? More than ever, […]

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How magic mirrors, floor sensors and other IoT devices are revolutionizing stores

NRF 2018 is all about retail transformation. But which roles in the retail world are driving that transformation? And how are they doing it? The answer, of course, is that all retail roles—from marketing to store operations to supply chain—have a part to play in the reinvention of the industry. For more on the Internet of […]

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Data-driven supply chain innovation is the key to store loyalty

NRF 2018 is all about retail transformation. But which roles in the retail world are driving that transformation? And how are they doing it? The answer, of course, is that all retail roles—from marketing to store operations to supply chain—have a part to play in the reinvention of the industry. For more on supply chain […]

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How powerful retail marketing fuses online and in-store experiences

NRF 2018 is all about retail transformation. But which roles in the retail world are driving that transformation? And how are they doing it?  The answer, of course, is that all retail roles—from marketing to store operations to supply chain—have a part to play in the reinvention of the industry. For more on marketing’s contribution […]

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Combining Internal and External Data for Insights, Forecasting and Visualisation

Retailers and consumer products companies have done a lot of work to apply data science to key challenges around demand forecasting, store replenishment, and optimisation of product assortment. Many have used historical sales and product data to identify patterns and glean insights. Some have used proprietary software products. Others have created data lakes and performed […]

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How to Bridge the Supply Chain Innovation Gap

Retail and consumer products companies continue to innovate in the area of customer engagement. It’s clear they believe if they don’t do this they’ll be left behind, or possibly even disrupted out of business altogether. At the same time, we continue to see significant investment in operations, including robotics and automation in distribution centres. But […]

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Malls of the future will harness tech to make tenants and shoppers happier

The rise of online shopping has not been kind to malls. Traffic is declining, jobs are dwindling, and many malls are disappearing altogether. By 2022, analysts estimate, one out of every four malls in the U.S. could be out of business. [1] But while more malls will certainly shut down in the years ahead, those […]

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Join IBM at the Hermes Retail Week Supply Chain Awards

We are delighted to be a key sponsor of the 2017 Hermes Retail Week Supply Chain Awards on 28th September in London. These awards are all about recognizing and celebrating the retailers, suppliers or individuals that are re-inventing all aspects of the modern retail supply chain. We are hosting a roundtable discussion before the awards celebration […]

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The Retail Transformation Story : Who moved my Cart?

Evolving technology augmented with the proliferation of interactive touch points and devices has fundamentally changed the way we shop. Consumers are taking charge of their own shopping experience, using various channels to help then get the right information to make choices. They expect services, values and experiences consistent across channels, whether virtual or physical store. […]

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M-Industry Transforms Its Mobile Workforce

One of the world’s largest private label consumer goods companies just completely changed how some of its employees work thanks to a new suite of mobile apps developed with IBM. M-Industry is a subsidiary of Migros Group, Switzerland’s largest grocery retailer and the country’s biggest private employer. As the manufacturing division of the supermarket chain, […]

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Leading Consumer Industry Companies Address Food Safety Worldwide

This week was big win for the global food system to boost the confidence, trust, and ultimately, taste buds of consumers around the world. Building on our conversations at the Consumer Goods Forum this summer, IBM along with a consortium of partners, are proud to announce another big step towards increasing food safety with blockchain. […]

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