Industry Insights

VIDEO: Generation Z on “Uniquely Generation Z”

Here we are, at the beginning of the end of the first month of 2017. And just in case you’ve been hiding under a rock, the National Retail Federation Retail’s Big Show rocked the retail industry just two weeks ago, and we have fresh, new research on Generation Z — the “Uniquely Generation Z” study. […]

Events

At NRF 2017, Discover #WatsonRetail at the IBM booth

This blog post is one of many blogs surrounding the 2017 National Retail Federation Retail’s Big Show event in January. To see more on the IBM presence at the event, see the other blog posts or visit the IBM at NRF 2017 landing page. I have no doubt that 2017 is going to be a year unlike any […]

Events

It’s a Crowded Marketplace… Can You Differentiate?

This is one of a series of blog posts surrounding IBM’s presence at the National Retail Federation Retail’s Big Show 2017. To hear more about IBM’s presence at the event, please see the other blogs or visit our NRF 2017 landing page. Other retailers and brands are not your only competition — start-ups and upstarts […]

Why digital transformation is possible for the 90-plus percent of the economy that doesn’t do technology for a living: An interview with MIT’s Dr. George Westerman

Preface: Digital technology has enabled whole new business models for companies like Apple, Alphabet, and Amazon.[1] But what about traditional firms that don’t do technology for a living? In this Q&A with MIT’s Dr. George Westerman, one can learn how even large, traditional firms have significant opportunities to jump start profitable growth through digital transformation.  […]

Want a new recipe? At NRF 2017, learn from a robot!

This blog post is one of many blogs surrounding the 2017 National Retail Federation Retail’s Big Show event in January. To see more on the IBM presence at the event, see the other blog posts or visit the IBM at NRF 2017 landing page. In 2017, retailers and brands are faced with an interesting challenge — today, consumers are […]

Consumer relationships in the digital era

Over the last decade, we have observed how much of an impact technology has had on the customer journey. It has changed the way we receive information, select products and even decide on the purchases of products and services. In today’s environment — one in which consumers continually adopt the use of emerging technologies — […]

One Tweet Away: IBM and Sprinklr at NRF 2017

This blog post is one of many blogs surrounding the 2017 National Retail Federation Retail’s Big Show event in January. To see more on the IBM presence at the event, see the other blog posts or visit the IBM at NRF 2017 landing page. Today’s shopper demands innovation, speed and a brand that will take care of them. […]

7 Top 2016 Highlights from Insights on Business for Retail

For many retailers, 2016 was a year to forget. In an industry ripe with digital disruption and in a world generally filled with immense uncertainty, this year housed many surprised that weren’t necessarily friendly to consumer-facing industries. However, even in the midst of all of the chaos, there were some high points of 2016, and we […]

GWYN Gives the Gift of Simplicity

This blog post is one of many blogs surrounding the 2017 National Retail Federation Retail’s Big Show event in January. To see more on the IBM presence at the event, see the other blog posts or visit the IBM at NRF 2017 landing page. It’s times like the holiday season that remind us just how […]

Experience the IBM Cloud at NRF 2017!

NRF is less than a month away, and if you’re attending “The Big Show” January 15th through the 17th, I hope you can make some time to sit down with one of our IBM Cloud or IBM Retail industry experts.  By doing so, you can learn how IBM Cloud is helping retailers become efficient innovators […]

Holiday Shopping, 2016 Edition

It’s beginning to look a lot like Christmas, everywhere you go. Well, for me in Austin, Texas, it’s probably everywhere you go except for outside. In fact, two days ago I believe we were flirting with freezing temperatures, and today, as I type, I could probably walk outside in a t-shirt. But, you know what, that’s […]

Tomorrow’s Retail Starts with Today’s IT Transformation

According to Forbes, by 2020 more than seven billion people and businesses and at least 30 billion devices will be connected to the Internet. These people, businesses and things are communicating, transacting, and even negotiating with each other online. Welcome to the world of digital business. In the retail industry, consumers are looking for the […]

Retail Revolution or Retail Evolution?

For the last 4 or 5 days, the retail world has been speaking, writing and tweeting about a new concept in retail: Amazon Go.  Simply stated you walk in, scan your phone, and take what you want from the shelf.  Then, when you walk out, you get a bill showing what you took and charging […]

The C-level View: Experiences with Digital@retail

Insights from Retail World (Deutscher Handelskongress) – Berlin, November 2016 1,400 participants… 1 big question… and many priceless insights C-level executives from top retailers and service providers from Germany, Austria and Switzerland met for the two-day event “Deutscher Handelskongress” (Retail World) in Berlin, Germany on November 16th and 17th to share and discuss their projects […]

Keynote: Re-Imagining Retail Using Technology

About a month ago, I had the chance to deliver a keynote address for the NACS Show in Atlanta, Georgia. You can find that full address below. At the show, I had the great opportunity to spend time around the industry’s top technology professionals to collaborate and innovate, and I enjoyed leading a discussion on […]