Industry Insights

7 Ways to Keep your “Open” Sign Hanging

This is the first blog post in a four-part series surrounding the 2017 Customer Experience Index Study (CEI). Stay tuned for upcoming blogs that dive even further into the study’s findings and implications for retailers and brands. Retail and consumer products brands have much work to do to satisfy customers’ continually evolving expectations. On a […]

5 Final Thoughts From CGF Global Summit

Amazon, Google and Harvard University representatives provided their thoughts on disruption on the final day of the Consumer Goods Forum Global Summit. While the speakers varied in experience, these general thoughts guided their feelings toward disruption. Measure the Consumer Amazon’s Sunny Jain warned not to be competitor obsessed, because you fall into others’ thinking. Instead, […]

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5 More Hot Topics from CGF Global Summit (Day 2)

Our industry is challenged to confront social issues, transparency and online listening. Those three themes dominated the topics discussed on the second day of the Consumer Goods Forum World Summit, a gathering with over 1,000 participants. And among the sessions, these ideas stood out in particular. Online Conversation Is Your Focus Group As part of […]

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5 Hot Topics from CGF Global Summit (Day 1)

As the first day of the Consumer Goods Forum Global Summit concludes, hot topics have already been discussed. Conversations largely covered tech advances and an altering political climate. How can retail and consumer products professionals respond to these changes? Below are some key takeaways from the event’s contributors. Everybody Wins in a Collaborative Supply Chain […]

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Design an Innovative Commerce Solution

Are going digital and being innovative two different things? The other day I left our downtown Chicago office after a long brainstorming session with some of the best minds in the Digital Commerce domain. We were working on a design for a world-class user experience for one of our top customers. Collectively, we represented 100-plus […]

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4 Key Topics to Anticipate at CGF Global Summit

The Consumer Goods Forum is hosting its annual summit this month. The invite only global network is made up of over 400 retailers, manufacturers, service providers who directly provide 10 million jobs across the value chain worldwide. What will be their points of focus this year? Conversations will likely go beyond omni-channel marketing. Here are […]

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The future for front-office staff in an AI world: An interview with Dr. Frank Cespedes of the Harvard Business School (HBS)

Preface: With SalesForce’s assertion that “66% of a sales rep’s time is spent not selling” and an analysis of the McKinsey Global Institute data revealing how “40% of time spent on sales work activities can be automated by adapting current technologies”; what does the future look like for companies’ front-office staff? In this Q&A, Dr. […]

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Four Key Takeaways from Women in Retail

A few weeks ago I had the chance to attend a Women in Retail Leadership Summit hosted by Total Retail. It was an honor to represent IBM at this event filled with candid discussions about two things that I love — the latest and greatest trends in retail and women’s advancement. While it was my […]

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The Making of the Easy Button

For several years, we’ve associated the Staples brand with a small, red, plastic button called “The Easy Button.” The button was a reinforcement of the Staples brand promise — that having your office needs fulfilled with Staples is as simple as pressing a button. Well, now, years later, the iconic Easy Button has come to […]

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WRC 2017: From supply chain to value ecosystem

Building a new value chain that is faster, smarter and more flexible can elevate the traditional supply chain from a cost center to a competitive differentiator. Industry icon Dr. Victor K. Fung, Group Chairman of Li & Fung, will be discussing the impact of digitization on the supply chain at the World Retail Congress next […]

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VIDEO: A Look Back at NRF 2017

Just over two months ago, retail and consumer goods giants converged at the world’s largest gathering of retail and CP professionals, the National Retail Federation’s Retail’s Big Show 2017. There is no denying that the retail and brand technology featured at the show was broad and far-reaching, catering to all aspects of a retail or brand enterprise. […]

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Why digital transformation is possible for the 90-plus percent of the economy that doesn’t do technology for a living: An interview with MIT’s Dr. George Westerman

Preface: Digital technology has enabled whole new business models for companies like Apple, Alphabet, and Amazon.[1] But what about traditional firms that don’t do technology for a living? In this Q&A with MIT’s Dr. George Westerman, one can learn how even large, traditional firms have significant opportunities to jump start profitable growth through digital transformation.  […]

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VIDEO: Generation Z on “Uniquely Generation Z”

Here we are, at the beginning of the end of the first month of 2017. And just in case you’ve been hiding under a rock, the National Retail Federation Retail’s Big Show rocked the retail industry just two weeks ago, and we have fresh, new research on Generation Z — the “Uniquely Generation Z” study. […]

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