watson

Streamlining insurance with platforms and artificial intelligence: IBM at LIMRA 2018

From October 28-30, 2018, leaders in the life insurance industry will convene in New York City for the annual LIMRA conference to answer questions related to this year’s theme: “Reclaiming Relevance: Now Is The Time!” Speakers will discuss how financial services companies can convey their relevance given today’s “flood” of data and how they can […]

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Prudential Singapore puts Watson AI to work to increase sales agent performance

Key Points: Prudential Singapore’s 4,600 financial consultants (FCs) serve as the insurer’s key customer touchpoints. Their ability to access and deliver prompt and relevant advice to customers at any time is vital Facing steady growth in customer and business volumes, Prudential recognized it needed an easily scalable and cost-effective solution to support a growing number […]

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Addressing a serious challenge in insurance today

It’s a fascinating time in the insurance industry. Insurers of all types face changes in the risk landscape such as new and emerging risk management techniques, the adoption of new capabilities, and exposures brought about by technology and so many human factors, to name just a few. One of the more pressing issues for insurance […]

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Building Ana the insurance chatbot: Part 3 of 3 – Front end and UX design

This is the third and final part of a series which describes the design and implementation approach used to build a Watson Conversation data integrated Chatbot with the IBM Cloud. (Parts 1 and 2 here and here). In this post, I explain about design thinking and the front end design and development approaches used in […]

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Building Ana the insurance chatbot: Part 2 of 3 – Behind the scenes

This post is the second in a series taking a deeper look at the design and implementation of a cloud based Chatbot, built using Watson Conversation and IBM Cloud. To be familiar with the contents of this post, it is strongly recommended to read the first post in this series, “Getting Started with Watson Conversation […]

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Building Ana the insurance chatbot: Part 1 of 3 – Getting starting with Watson Conversation and IBM Cloud

With virtual assistants (VA) like Alexa from Amazon, Google’s Assistant, and Siri from Apple, it’s clear that human-to-machine conversation has become a genuine alternative to traditional user interfaces, and now they ready to tackle some meaningful tasks. Something that was seen as an awkward conversation with an inanimate object just a few years ago is now […]

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The Impact of Cognitive on Insurers

With IBM launching its newest IBV study on Cognitive, it’s worth reviewing the impact that cognitive business will have on an insurance industry under significant competitive stress… and an industry that has had significant uptake of IBM Watson. Insurers see significant competitive advantage in the cognitive space and for every public mention of insurers using […]

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Random Thoughts: Drones

A short one today – still working on the new study (see the sneak peeks here and here): It seems that quite a few insurers are now thinking of using drones for their business, judging by FAA approvals: State Farm, AIG, USAA and Erie, just to name a few that were in the news recently. […]

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Random Thoughts: Insurance Geekiness

Last year, I started to put up some random links and thoughts, which will continue unregularly. Today, it’s Watson edition: A Japanese company will start selling an empathetic robot called Pepper this summer. If that wasn’t cool enough, they are adding Watson technology to enable it to learn and provide more realistic, human-like responses. Pepper […]

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On the road to insurance 2020

We are just a few days away from the publication of our next IBM Institute for Business Value insurance study (first preview here). New studies often prompt me to look back at previous publications, to see how inferences we drew about the future of the insurance industry held up. For our study Insurance 2020: Innovating […]

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Watson brings the goods to insurance. Health insurance first…What’s next?

When comparing industry verticals on their IT maturity,  insurance and healthcare are still on the conservative end of the spectrum. As an example from one source, Ventana Research analysis concludes that only 12 percent of all insurance organizations attain the highest innovative level of maturity in their use of analytics. Or look at investment levels […]

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