regulation

Redefining boundaries: the global C-suite study

My colleagues in the IBM Institute for Business Value have been hard at work over the past few months, analyzing the responses of more than 5,200 interviews with C-Suite executives in 21 industries and more than 70 countries globally on the threats and opportunities facing their companies and industries. Last week, the 2015 Global C-Suite […]

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How to Integrate Cloud, Mobile, and Analytics for Insurance Success

At InterConnect 2015, I attended several insurance-focused sessions, including co-hosting an industry luncheon and co-facilitating an insurance industry round table focused on “customer-activated operations.” I came away from the conference with three main observations: Insurers are still reticent to get in the cloud. Insurers are eager to develop mobile offerings that engage customers. Insurers are […]

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A plea for radical simplification and digital customer engagement in insurance

I just got my annual 1-inch-thick packet from my insurance company. I expect it will help prop up a desk or help start a fire in the fireplace during the approaching winter. But I’m left wondering — as I have very few actual interactions with my insurance company — if this isn’t a missed opportunity […]

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Insurance, Big Data and ‘Big Risk’

I’ve been giving some thought to the topic of risk recently. I can hear you yawning already….but wait a moment. I’m increasingly realising that this is a bigger issue than I might have allowed for in the past. Let me share my thinking… For many in insurance, risk seems to fall into two camps: Finance […]

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Can insurers break the innovation barrier?

I was at a workshop last week with several high-ranking insurance executives where we talked about interesting developments for the future of our industry. Invariably, the topics of innovation, regulation and the conservative nature of the industry came up. I’ve blogged about this on this site before, including pointing to our 2010 study that shows […]

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