mobile

“Technology and the Future of Work” at Distribution Conference for Financial Services

The term shifting sands is usually used to emphasize that something changes frequently, making it difficult to deal with and thus make plans. But the need for change also can lead to great opportunity. The theme for this year’s 2019 Distribution Conference for Financial Services – “Shifting Sands: Find Your Footing” seems perfect for conveying […]

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Hot insurance sessions at IBM Think 2019

With such a great lineup of education and activities for insurance leaders at IBM Think from February 12-15  in San Francisco this year, planning your agenda will be tough. While there is a great array of insurance-specific sessions from which to choose, the sessions below are highly recommended. These sessions include insurance leaders in auto, […]

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Top Insights on Insurance blogs in 2018

We publish lots of insurance technology thought leadership content from both IBM and industry subject matter experts. Among all the new posts we published in 2018, here are the ones that got the most attention from readers like you.   6. Fighting insurance fraud with AI – An expert discussion Fraudulent claims in the insurance […]

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The right tools matter in claims adjustments

The phone rings. It is 4 AM on Christmas morning, and there has been a house fire. The family is OK—shaken, but OK. It is time to get up, get dressed and go to work. This early morning call to action is not an uncommon scenario for many insurance adjusters. At a moment’s notice, an adjuster has […]

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Transforming an industry, one automated action at a time

Though the concept of insurance has existed for centuries, the changes the industry has gone through in just the last decade may have been some of the most consequential since the introduction of the internet. Today, one of the biggest driving forces in insurance is the implementation of automation and how it’s changing a number […]

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Leading insurers capitalize on the expanding drone market

Seven million small drones, also known as unmanned aerial vehicles (UAVs), could fill the sky by 2020 and as many as 2.7 million of them will be used for commercial purposes according to the Federal Aviation Administration (FAA). Industries ranging from agriculture to infrastructure are now implementing drones in an array of applications and methods […]

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How to Create Industry-Leading Digital Customer Engagement

At Amplify 2016, I attended several insurance-focused sessions, including hosting an industry dinner. I came away from the conference with three key observations around digital customer engagement: Insurers are eager to use mobile to initiate and sustain industry-leading digital customer engagement. The trick for insurers is seamlessly merging a customer‘s various digital and physical interactions […]

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Insurance’s Future with Big Data on the Cloud

The speed of the unrelenting technology evolution now underway, as well as the impact it is having on business can’t be overestimated. Even for those of us keeping a pretty close eye on the ‘play-by-play,’ the fusion of mobile, Big Data, cloud and analytics – all moving quickly by themselves as major technologies – still surprises. […]

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How to Integrate Cloud, Mobile, and Analytics for Insurance Success

At InterConnect 2015, I attended several insurance-focused sessions, including co-hosting an industry luncheon and co-facilitating an insurance industry round table focused on “customer-activated operations.” I came away from the conference with three main observations: Insurers are still reticent to get in the cloud. Insurers are eager to develop mobile offerings that engage customers. Insurers are […]

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The big insurance picture

As we start the New Year, it’s useful of course to take a step back and look at the “forest” of insurance instead of the “trees” of day-to-day changes and next week’s hot topics.  Perhaps we can identify some nice green meadows instead of trees full of briar patches. Insurers often look at strategy as […]

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Email versus productivity? Or just Verse.

At a dinner with colleagues and professionals from a variety of industries, I was struck at how often the conversation turned to email. How much we get versus how much we can absorb. How we sort it. What best practices we learned around managing it. What we should better do with the time we dedicate […]

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Game-changing pacesetters and the meaning of strategic collaboration

A view of the latest technology adoption from a recent study got my attention. The cross industry view showed increases in Big Data and Analytics of 39% from 2012 to 2014; Cloud increased over the same time frame by 92% and Mobile by 59%, but the shocker was Social, which increased by a whopping 106%. […]

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