digital transformation

To energize innovation in financial services, take it outside

Financial companies have always been innovators. But in this age of digital transformation, innovation in financial services is more important than ever to stay competitive. Innovation processes, traditionally limited to product development, are now spreading throughout the entire organization. Many companies, however, are not yet well-positioned to reap the benefits. When researchers from the IESE […]

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How digitalization of life insurance will transform a static industry

Life insurers have a big problem: Younger adults are not buying life insurance. Despite year-over-year population and GDP growth, the number of U.S. residents under 45 who applied for life insurance in 2018 fell 2.7 percent from the previous year, according to the nonprofit group MIB. Insurers have turned to emerging markets such as India […]

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“Technology and the Future of Work” at Distribution Conference for Financial Services

The term shifting sands is usually used to emphasize that something changes frequently, making it difficult to deal with and thus make plans. But the need for change also can lead to great opportunity. The theme for this year’s 2019 Distribution Conference for Financial Services – “Shifting Sands: Find Your Footing” seems perfect for conveying […]

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Perfecting the insurance user experience journey with AI

In recent years, there has been great progress in advancing user experience, online buying capabilities and omnichannel coherence. Yet, despite these advances in user experience (UX) design, user experience in the insurance industry has yet to be fully understood and perfected. Some recent trends in user interface (UI)  thinking involve incorporating “persona” and “customer journey” […]

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Digital transformation in the insurance industry: Part 1 – Data is the new natural resource

Today, with the help of sensors, drones and mobile devices, we are are generating unprecedented amounts of data that create both opportunities and pitfalls for the insurance industry. As data continues to become more ubiquitous and grow exponentially, insurers must establish a sustained capability to effectively use this data to remain competitive. Whilst companies have […]

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Disrupting the disruptors: Are incumbents winning the battle?

Finding reliable and trustworthy business intelligence can be a challenge. Business leaders are often tasked with making critical technology decisions that can affect an entire organization. Informed, data-driven choices based on real-world experiences and facts gleaned from peers are central to gathering the market intelligence to act with speed and confidence. As a source of insight […]

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The price of parity: why insurers in US are losing their mojo

Why US insurers are loosing their mojo? If there is one word that is inescapable from the political discourse, then that is ‘inequality’. Politicians spanning the ideological spectrum argue why inequality is responsible for all the ills of the world and how their ideas can pave way for a more equitable society. Well, the rhetoric […]

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Looking back at 2014

We haven’t had a year-in-review post for quite a while, so here goes: my very personal take on insurance and stuff in 2014 🙂   Q1 End of January, my colleagues Sandip Patel, Anthony Marshall and myself publish the study “Digital Reinvention” for Insurance, which sets the stage for 2014 in several ways. The world […]

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