Doctors, Insurers and Trust

  Via, I ran across an interesting article on “Why Doctors Don’t Trust Insurers”. According to a (U.S.) survey by ReviveHealth Payor Trust Index, no insurer scored higher than 60 points out of 100 [1], with the average being 58. What are the reasons for this low trust? According to the study, the main […]

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A plea for radical simplification and digital customer engagement in insurance

I just got my annual 1-inch-thick packet from my insurance company. I expect it will help prop up a desk or help start a fire in the fireplace during the approaching winter. But I’m left wondering — as I have very few actual interactions with my insurance company — if this isn’t a missed opportunity […]

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