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Hot insurance sessions at IBM Think 2019

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With such a great lineup of education and activities for insurance leaders at IBM Think from February 12-15  in San Francisco this year, planning your agenda will be tough. While there is a great array of insurance-specific sessions from which to choose, the sessions below are highly recommended.

These sessions include insurance leaders in auto, life, property, and health such as Nationwide, Amica, Generali, USAA, and AAIS sharing best practices and lessons learned while using platform, cloud, blockchain, mobile, big data and automation, bots, and gamification technology to:

  • meet new customer expectations
  • create new market value streams
  • accelerate business transformation while increasing flexibility and efficiency
  • empower its employees and agents to better serve their customers and prospects
  • streamline regulatory procedures while enhancing timeliness, accuracy, and value
  • develop new insights from a convergence of data sources and predictive technology
  • fight fraud more efficiently and accurately

On Wednesday, February 13 from 8:30-10:00 AM, don’t miss the IBM Financial Services Networking Breakfast at Think where you can hear from Tom Eck, CTO and VP of IBM Cloud and Financial Services, and Sandip Patel, General Managing Director of IBM Insurance, and join banking and insurance industry experts and like-minded peers in discussions of the key imperatives and new technologies driving the industry. Please pre-register as there is limited space available.

You can simply click on each link below to add the session to your Think session planner.

1021: Drive Differentiating Value and Fill Critical Gaps with the IBM Insurance Platform

Thursday, 3:30 PM – 4:10 PM | Session ID: 1021A
Hilton Union Square, Ballroom Level | Yosemite A

Noel Garry, IBM
Ed Ossie, Majesco, IBM Business Partner

The IBM Insurance Platform offers unique value to customers over other platform-like approaches. Several key benefits include vertical integration into a single system, market differentiation opportunities, variable expense market entry and a solid, reliable technical base. Insurer entrants onto the platform will have access to a menu of options such as email automation, billing chatbot and a weather alert system. Attend this session with IBM and partner Majesco to see a demo of some of these optional features.


2064: Transforming the Customer Journey through Gamification in Insurance

Tuesday, 1:30 PM – 2:10 PM | Session ID: 2064A
Hilton Union Square, Ballroom Level | Yosemite C
N.r. Vijay, Prolifics

Acquiring and retaining digital native millennial customers requires insurers to find innovative ways to enhance customer engagement. This session highlights effective ways insurers can utilize gamification techniques to attract and retain young customers using IBM Mobile Foundation. Millennials are early digital adopters and are exposed to gamification through loyalty programs. By building gamification via an integrated portal and mobile apps, insurance companies can get their attention. Implementing gamification involves an ideal mix of both intrinsic and extrinsic rewards, such as personal challenges in preventive care and disease management, monitoring and providing feedback on safe driving and benchmarking against peers.


4808: Robotic Process Automation: An Insurer’s Journey

Thursday, 11:30 AM – 12:10 PM | Session ID: 4808A
Hilton Union Square, Ballroom Level | Yosemite B
Praveen Bulusu, Nationwide Insurance
Shawn Adams, Nationwide Insurance

This informational session offers insight on how Nationwide has turned its initial PoC in robotic process automation into an enterprise shared capability supporting 60 production bots, supporting processes in six business segments. It will also discuss some of the additional opportunities Nationwide sees in this space (i.e., integrations with BPM and ODM), as well as lessons learned during the setup, build-out, operationalization, and ongoing support of RPA bots.


7246: Connecting the Dots in the Insurance Experience with Platform Technology

Friday, 11:30 AM – 12:10 PM | Session ID: 7246A
Hilton Union Square, Ballroom Level | Yosemite B
Daniel Cardinal, Die Techniker

Expectations for service and customer experience are changing. The service experience in insurance and health management will be tremendously improved by using new digital services. The largest public health insurer in Germany, Techniker Krankenkasse (TK), is using IBM platform technology to create seamless interoperability in the German health ecosystem. In addition to streamlining and digitizing its insurance processes based on our open insurance platform, IBM and TK are jointly developing an electronic health record (eHR) to orchestrate superior digital health management for TK’s 10 million customers by interconnecting the health insurance ecosystem.


2819: How Cloud and AI Can Transform Financial Services Data and Analytics Organizations

Wednesday, 9:30 AM – 10:10 AM | Session ID: 2819A
Moscone South, Exhibit Level, Hall C | Data & AI Theater D
Kristen Harris, USAA
Will Self, USAA

This talk will describe business platform transformation at USAA, the role of AI and analytics in accomplishing the business platform transformation, and use of cloud data and AI platforms in enabling that transformation.


4843: Apple and IBM: Delivering Powerful Mobile Experiences through New Technologies and Solutions

Wednesday, 10:30 AM – 11:10 AM | Session ID: 4843A
InterContinental Hotel, Third Floor | Sutter
Larry Brown, Amica Insurance
Lyle Donan, Donan Solutions, LLC
Paul A. Giani, IBM

When people and data work together, wherever they are, you can reinvent your business. Four years ago, Apple and IBM joined forces to redefine how work gets done at enterprises globally. Power met simplicity. Security met flexibility. The workforce became a force to be reckoned with. Every innovation revealed greater opportunities for Apple and IBM to help your workforce think together and continuously learn. Every achievement showed us that our shared goal of making mobile simple for work isn’t done. Now we are driving the next big shift in enterprise mobility. Combining the latest in AI and cloud with the most powerful purpose-built mobile devices helps Apple and IBM deliver the transformative mobile experience your enterprise needs.


2390: How Generali is Becoming a Cognitive Company

Wednesday, 3:30 PM – 4:10 PM | Session ID: 2390A
Moscone South, Exhibit Level, Hall D | Data & AI Theater E
David Wassong, Generali
Jean-philippe Desbiolles, IBM

After eighteen months of implementation and partnership with IBM GBS/Watson and Cloud expertise and solutions, Generali has transformed itself into a cognitive company, creating a dedicated Cognitive Center of Competency to scale AI usage and select best use cases. Using AI in relevant services allowed Generali to empower its employees and agents and better serves their customers and prospects. Come and discover all the benefits you can leverage when you become a cognitive company.


1461: Insurance Industry Reporting: Blockchain to the Rescue
Wednesday, 3:30 PM – 4:10 PM | Session ID: 1461A
InterContinental Hotel, Fifth Floor | InterContinental Ballroom A
Joan Zerkovich, AAIS
Bertrand Portier, IBM

While some in the insurance industry have taken a wait-and-see approach to blockchain, others are quietly implementing it in processes and applications. Claims processing, fraud detection/prevention and secured record-keeping are just a few examples of how blockchain is revolutionizing our industry, right now. The American Association of Insurance Services (AAIS) is one of just two licensed agencies authorized to collect rating, policy and loss cost data from its 700+ member insurers. AAIS has partnered with IBM to create an open blockchain network that streamlines regulatory reporting to provide new insights for insurers, while enhancing timeliness, accuracy, and value for regulators. Come learn how blockchain is implemented in insurance.

4963: Process Simplification and Automation at Nationwide
Thursday, 1:30 PM – 2:10 PM |
Session ID: 4963A
Moscone South, Level 2 | San Francisco Ballroom 208
Emery Delong, Nationwide Insurance
Shawn Adams, Nationwide Insurance

This session offers insight into how Nationwide is working to advance its IBM Smarter Business Process and Process Automation tool suites. We’ll discuss the completed migration of our IBM Operational Decision Management (ODM) environments to IBM’s managed cloud solution, and the ongoing work to move our enterprise business process management to the same solution. Additionally, we’ll discuss the ongoing adoption of robotic process automation (RPA) as an enterprise shared capability, sharing our successes and lessons encountered in rolling out production-ready bots on IBM Automation Anywhere’s RPA tooling.


4000: Predicting Insurance Fraud with AI
Thursday, 4:30 PM – 5:10 PM |
Session ID: 4000A
Moscone South, Level 2 | San Francisco Ballroom 210
Anand Mahurkar, Findability Sciences Inc

A combination of a new wave of thinking and newly developed AI technology is enabling insurance companies to enhance all facets of their business. In the healthcare, property and casualty insurance sector, fraudulent claims cost insurers billions of dollars annually. Insights from a convergence of data sources can be created by deploying cognitive and predictive technology to recognize and correlate patterns across diverse data and identify fraudulent claims more efficiently and accurately than the old process, which entailed an intensive manual review of one piece of data at a time.

–>Browse more Think 2019 insurance blogs and sessions by topic

–>Explore IBM Insurance solutions

–>Watch the Think Concierge videos to learn how to make the most out of Think 2019.

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