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The IBM Think 2019 conference is just a couple weeks away. After many years, the conference is moving from the casinos of Las Vegas to the home of technology innovation in the beautiful city of San Francisco, CA. This year, we anticipate large attendance, and we have a really interesting insurance schedule with many customers sharing their innovative initiatives using a variety of IBM technologies.
Last year, during the Think insurance keynote, IBM launched the IBM Insurance Platform offering. And on Thursday, February 14, 2019 at 3:30 PM in the Hilton Union Square, Ballroom Level, Yosemite A, we will share the evolution of this solution in session 1021: “Drive Differentiating Value and Fill Critical Gaps with the IBM Insurance Platform.” As the IBM Insurance Platform offering manager, I will join Ed Ossie, Majesco’s Chief Operating Officer, on stage to demonstrate how we are extending the platform with artificial intelligence. In this demo, we will show you how Watson Natural Language Understanding can help read and interpret customer email and provide process automation. We will then show how a chatbot can enable key insurance processes, and we will explain how weather monitoring can alert customers of severe situations—potentially improving a company’s image with customers and reducing claims. On Tuesday, USAA will share their interesting story of how they are already using these weather insights to improve their customer engagement and reduce claims (session 2523).
As always, a number of Think sessions will cover advanced analytics. With a huge focus on climate change at the World Economic Forum in Davos last week, it will be interesting to hear how analytics and data mining can help insurance companies face 21st century climate change impacts (session 5820A). It will also be interesting to hear how British Columbia Automobile Association is working with IBM to prepare for the “Big One” – a massive earthquake in the next 50 years (session 1153).
Getting back to platform technology: On Friday, Thursday, February 15, we will hear how Techniker Krankenkasse are using IBM open platform technology to create seamless interoperability in the German health ecosystem. In addition to streamlining and digitizing its insurance processes based on IBM open insurance platform, IBM and TK are jointly developing an electronic health record (eHR) to orchestrate superior digital health management for TK’s 10 million customers by interconnecting the health insurance ecosystem (session 7246A).
Given the location of the conference and the maturity of IBM Watson technology, a large focus will be on artificial intelligence with a number of sessions covering process automation in an insurance context. Nationwide Insurance will present a couple of sessions on this topic. They will provide insight on how they have progressed from an initial Proof of Concept to an enterprise-shared capability supporting 60 production bots supporting processes in six business segments (session 4808A). They will also share how they have simplified their processes and their ongoing work to move their enterprise business process management to IBM’s managed cloud solution (session 4963A).
On Wednesday, February 13 from 8:30-10:00 AM, don’t miss the IBM Financial Services Networking Breakfast at Think where you can hear from Tom Eck, CTO and VP of IBM Cloud and Financial Services, and Sandip Patel, General Managing Director of IBM Insurance, and join banking and insurance industry experts and like-minded peers in discussions of the key imperatives and new technologies driving the industry. Please pre-register as there is limited space available.
Visit the Think website and session planner to learn about the many other insurance-specific sessions. Simply choose Insurance under the Industry filter in the planner. The conference provides an exciting list of sessions with a large attendance of insurers offering lots of opportunities for networking and enjoying the beautiful city of San Francisco.
–>Browse more Think 2019 insurance blogs and sessions by topic
–>Explore IBM Insurance solutions
–>Watch the Think Concierge videos to learn how to make the most out of Think 2019.