Industry Insights

Join us in discussing the latest news, research, and insights surrounding the Insurance Industry from a top-level view.

To energize innovation in financial services, take it outside

Financial companies have always been innovators. But in this age of digital transformation, innovation in financial services is more important than ever to stay competitive. Innovation processes, traditionally limited to product development, are now spreading throughout the entire organization. Many companies, however, are not yet well-positioned to reap the benefits. When researchers from the IESE […]

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Four ways to stem the growth of financial crime in insurance

Insurers have long understood that the ability to quickly detect fraudulent claims not only stems losses, but also minimizes the impact to legitimate customers as well. But as more complex financial crimes like money laundering, employee fraud, and corruption have gravitated toward insurers more recently, many don’t have the programs in place to combat these […]

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IBM Solutions and Services for Insurance

Discover IBM insurance solutions that can help you make smart investments focusing on informed interactions, streamlined operations and enterprise resilience.

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Event: Reinventing Financial Services


How can insurers stay relevant when insurance ceases to be mandatory?

Insurance and insurers have been around for millennia, with modern insurance starting in the U.K. more than 300 years ago. For much of this time, incumbent insurers have been protected from competition by four big barriers: regulation, the law of large numbers, the trust nature of insurance, and, last but not least, the inertia of […]

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How digitalization of life insurance will transform a static industry

Life insurers have a big problem: Younger adults are not buying life insurance. Despite year-over-year population and GDP growth, the number of U.S. residents under 45 who applied for life insurance in 2018 fell 2.7 percent from the previous year, according to the nonprofit group MIB. Insurers have turned to emerging markets such as India […]

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Pushing the boundaries of policyholder experience

It is no secret that the entire insurance industry is realigning to be customer-centric. It was a central theme in almost every digitalization story at IBM Think 2019. Salesforce, an IBM partner, is a company that very well could be credited with driving the business in this direction. At the Think session, Pushing the boundaries […]

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How cloud adoption is transforming the insurance industry

Many insurance providers are now at an inflection point in their cloud transformation journey. Going beyond a “lift and shift” strategy with Infrastructure as a Service and focusing on Platform as a Service (PaaS) are the next steps for insurers in gaining cloud maturity. Applications hosted in the cloud cost less to maintain, are easier […]

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How big data, AI, and automation impact insurance

Data is the new gold… Data is the new oil… Pick your metaphor, but for insurers, data is the asset their critical business processes require in order to run effectively and produce actionable results. Data is a critical component of marketing, underwriting, product development, claims, distribution and IT operations, to name a few, and insurers […]

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Top Insights on Insurance blogs in 2018

We publish lots of insurance technology thought leadership content from both IBM and industry subject matter experts. Among all the new posts we published in 2018, here are the ones that got the most attention from readers like you.   6. Fighting insurance fraud with AI – An expert discussion Fraudulent claims in the insurance […]

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Can insurers compete with the best customer engagers?

Let’s do a thought experiment. I often have discussions with insurance executives about what keeps them up at night. One of the answers I most often hear is the fear of Amazon or Google entering the insurance industry. In our experiment, let’s take one step further. What if a digital giant partnered with or bought […]

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From art to science: Creating competitive advantage with cognitive decision making

Insurers know the importance of making informed decisions based on current, relevant information. Yet there are differing viewpoints on how much detailed information is necessary to make a decision. How much reliance can be placed on the “art” of underwriting or “experience” in lieu of gathering and reviewing a lot of detailed data and making […]

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The top 3 financial crime trends insurers face today

Insurers are investing more in anti-fraud technology because the risks are growing. Terrorist groups, crime syndicates, and national and international gangs increasingly carry out large-scale financial offenses to create illegal profits and fund even worse activities.  And these crimes involve multiple industries – insurers say that 84% of fraud cases they investigate involve more than one […]

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Making sense of big data in insurance

As InsureTech Connect 2018 continues, there are some common themes that continue to be raised during discussions of this 3-day event. Points like: “disruption is a good thing,” “blockchain is a game changer,” and “big data is only getting bigger.’ With that in mind, it was a pleasure to sit in on a session titled […]

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