Industry Insights

Join us in discussing the latest news, research, and insights surrounding the Insurance Industry from a top-level view.

How digitalization of life insurance will transform a static industry

Life insurers have a big problem: Younger adults are not buying life insurance. Despite year-over-year population and GDP growth, the number of U.S. residents under 45 who applied for life insurance in 2018 fell 2.7 percent from the previous year, according to the nonprofit group MIB. Insurers have turned to emerging markets such as India […]

Continue reading

Pushing the boundaries of policyholder experience

It is no secret that the entire insurance industry is realigning to be customer-centric. It was a central theme in almost every digitalization story at IBM Think 2019. Salesforce, an IBM partner, is a company that very well could be credited with driving the business in this direction. At the Think session, Pushing the boundaries […]

Continue reading

IBM Solutions and Services for Insurance

Discover IBM insurance solutions that can help you make smart investments focusing on informed interactions, streamlined operations and enterprise resilience.

IBM Insurance

 Disruptive innovation


Event: Reinventing Financial Services


How cloud adoption is transforming the insurance industry

Many insurance providers are now at an inflection point in their cloud transformation journey. Going beyond a “lift and shift” strategy with Infrastructure as a Service and focusing on Platform as a Service (PaaS) are the next steps for insurers in gaining cloud maturity. Applications hosted in the cloud cost less to maintain, are easier […]

Continue reading

How big data, AI, and automation impact insurance

Data is the new gold… Data is the new oil… Pick your metaphor, but for insurers, data is the asset their critical business processes require in order to run effectively and produce actionable results. Data is a critical component of marketing, underwriting, product development, claims, distribution and IT operations, to name a few, and insurers […]

Continue reading

Top Insights on Insurance blogs in 2018

We publish lots of insurance technology thought leadership content from both IBM and industry subject matter experts. Among all the new posts we published in 2018, here are the ones that got the most attention from readers like you.   6. Fighting insurance fraud with AI – An expert discussion Fraudulent claims in the insurance […]

Continue reading

Can insurers compete with the best customer engagers?

Let’s do a thought experiment. I often have discussions with insurance executives about what keeps them up at night. One of the answers I most often hear is the fear of Amazon or Google entering the insurance industry. In our experiment, let’s take one step further. What if a digital giant partnered with or bought […]

Continue reading

From art to science: Creating competitive advantage with cognitive decision making

Insurers know the importance of making informed decisions based on current, relevant information. Yet there are differing viewpoints on how much detailed information is necessary to make a decision. How much reliance can be placed on the “art” of underwriting or “experience” in lieu of gathering and reviewing a lot of detailed data and making […]

Continue reading

The top 3 financial crime trends insurers face today

Insurers are investing more in anti-fraud technology because the risks are growing. Terrorist groups, crime syndicates, and national and international gangs increasingly carry out large-scale financial offenses to create illegal profits and fund even worse activities.  And these crimes involve multiple industries – insurers say that 84% of fraud cases they investigate involve more than one […]

Continue reading

Making sense of big data in insurance

As InsureTech Connect 2018 continues, there are some common themes that continue to be raised during discussions of this 3-day event. Points like: “disruption is a good thing,” “blockchain is a game changer,” and “big data is only getting bigger.’ With that in mind, it was a pleasure to sit in on a session titled […]

Continue reading

Building trust in insurance through blockchain

  To a capacity Las Vegas meeting room that saw attendees sitting on the floor and lining the walls due to every seat being filled, it’s clear that interest in blockchain in the insurance industry has reached a fever pitch. At InsureTech Connect, a panel of insurance visionaries assembled to share their first-hand experience of […]

Continue reading

Digital transformation in the insurance industry: Part 1 – Data is the new natural resource

Today, with the help of sensors, drones and mobile devices, we are are generating unprecedented amounts of data that create both opportunities and pitfalls for the insurance industry. As data continues to become more ubiquitous and grow exponentially, insurers must establish a sustained capability to effectively use this data to remain competitive. Whilst companies have […]

Continue reading

InsureTech Connect: A front row seat to the thriving insurance technology industry

As the seasons transform from summer to autumn in the US, that means getting back to conference and event season. An event that is quickly becoming a fall tradition for IBM is participating in the annual InsureTech Connect conference. No longer just a subset of the fintech industry, the insuretech market has grown exponentially, and IBM Insurance has had a front […]

Continue reading