Claims

Drive differentiating value and fill critical gaps with the IBM Insurance Platform

The IBM Think 2019 conference is just a couple weeks away. After many years, the conference is moving from the casinos of Las Vegas to the home of technology innovation in the beautiful city of San Francisco, CA. This year, we anticipate large attendance, and we have a really interesting insurance schedule with many customers […]

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Putting cognitive underwriting to work

Underwriting is at the very core of insurance. Depending upon the line of business, and the guidelines established by the carrier, the process can be very involved.   The process requires a spectrum of skills, including a balance of art and science, along with lots of information, including structured—traditional quantified data—and increasingly unstructured—video voice, text, images, […]

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IBM Solutions and Services for Insurance

Discover IBM insurance solutions that can help you make smart investments focusing on informed interactions, streamlined operations and enterprise resilience.


Engage policyholders with insight

Faced with a new generation of policyholders who expect seamless and individualized experiences, insurers need new strategies for improving retention and driving growth.

The right tools matter in claims adjustments

The phone rings. It is 4 AM on Christmas morning, and there has been a house fire. The family is OK—shaken, but OK. It is time to get up, get dressed and go to work. This early morning call to action is not an uncommon scenario for many insurance adjusters. At a moment’s notice, an adjuster has […]

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From art to science: Creating competitive advantage with cognitive decision making

Insurers know the importance of making informed decisions based on current, relevant information. Yet there are differing viewpoints on how much detailed information is necessary to make a decision. How much reliance can be placed on the “art” of underwriting or “experience” in lieu of gathering and reviewing a lot of detailed data and making […]

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Making sense of big data in insurance

As InsureTech Connect 2018 continues, there are some common themes that continue to be raised during discussions of this 3-day event. Points like: “disruption is a good thing,” “blockchain is a game changer,” and “big data is only getting bigger.’ With that in mind, it was a pleasure to sit in on a session titled […]

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Building trust in insurance through blockchain

  To a capacity Las Vegas meeting room that saw attendees sitting on the floor and lining the walls due to every seat being filled, it’s clear that interest in blockchain in the insurance industry has reached a fever pitch. At InsureTech Connect, a panel of insurance visionaries assembled to share their first-hand experience of […]

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Transforming an industry, one automated action at a time

Though the concept of insurance has existed for centuries, the changes the industry has gone through in just the last decade may have been some of the most consequential since the introduction of the internet. Today, one of the biggest driving forces in insurance is the implementation of automation and how it’s changing a number […]

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Insurers are serious about AI-powered chatbots

Please allow us to introduce ourselves… Chatbots, or Virtual Assistants (VA’s) are no longer so uncommon as to cause consumers to do the virtual equivalent of gawk or an awkward stumble when they come across one. Chatbots have quickly moved into the mainstream. Insurers are no exception, and it is much more than novelty that […]

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Will autonomous cars drive auto insurers away?

In the last year, we’ve seen a number automobile manufacturers take big steps towards releasing widely available, fully autonomous vehicles. This has led to speculation that we will see a massive decrease in the number of automobile accidents, and this also has led to the big question in the industry, do we need traditional auto insurance if […]

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Why you need to know about IBM’s Elderly Care solution

IBM has recently partnered with Malteser International (a German emergency services company) to equip over 150 apartments with the IoT sensors and cognitive computing that keeps elderly citizens safe in their homes. When the sensors detect emergencies (e.g., water leakage) or abnormal behavior (door left open during normal sleeping period), emergency services are called to […]

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IBM and global insurer ERGO Group agree on new platform service

IBM has agreed with ERGO Group to jointly develop on the IBM Insurance Platform a system to manage closed books of traditional German life business. With over 40 million customers and operating in over 30 countries, ERGO is one of the largest insurance groups in Europe and owned by one of the global market leaders, […]

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Insurers are catching up with a platform world

Platform models that offer innovative products in a multi-partner ecosystem are disrupting traditional businesses. With customers getting tailored products and instant services from other industries, how will forward-thinking insurers beat new entrants? Insurers face two challenges today: Without frequent customer interactions, insurers lack ways to build rapport and meet customer needs at the point of […]

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